The personalized, fast, and high-quality technical support creates a sense of superior customer service and builds a positive attitude toward the brand. It also inspires customers to return and buy from the shop again and again.
How to make it a reality for your business? Well, help desk software can make a great advancement for your customer service. Apart from offering customers assistance with troubleshooting, a help desk for an online shop has other advantages. It works for the benefit of brand recognition and helps gain trust, which is essential for business growth and success. So, below, you’ll find the 6 help desks for WooCommerce that integrate well with this eCommerce platform.
#1 LiveChat
There is no better tool than help desk software to assist your customers, and eCommerce isn’t an exception. LiveChat is a good solution that suits multiple industries and companies of different sizes. Its functionality makes the tool useful for both sales and support teams. If you want a help desk for a WooCommerce store free from third-party software and IM networks, LiveChat hits the spot.
Apart from enabling real-time interactions with your customers, as the name suggests, this software features tracking visitors with a ticket, chat customization, KPIs tracking reports, and chat surveys. Plus, your sales employees can use it to engage promising leads and route them to buy from the store, providing an outstanding customer experience.
LiveChat offers several different plans. The costs start from $20 per agent per month.
#2 Help Scout
Help Scout brings you a robust feature set combined with simplicity. It is the perfect software for focusing your customer service on creating personal conversations. The solution is easy to set up and implement. Besides, there are no complex macros and lengthy training periods. The UI is quite intuitive and clutter-free, which keeps the team concentrated on doing their job instead of struggling with software navigation.
Your team will be able to manage multiple inboxes and brands, organize customers’ interactions, and attach notes to them. There is no risk of several agents working on the same issue thanks to the agent collision detection feature. Additionally, you can apply automation rules and use real-time reporting.
As a help desk for WooCommerce, HelpScout provides an impressive feature set for its price, which starts at $22 per agent per month.
#3 Freshdesk
Among various help desk platforms for WooCommerce, Freshdesk is one of the most suitable due to the rich toolset that handles customer service and elevates it to a higher level.
For example, you can automate ticket routing to certain support agents or teams. The possibility of creating public and private knowledge bases can come in handy and free up the support team from answering the typical questions. In conditions of high ticket volume, you can set priority rules based on SLA policies and thus speed up ticket resolution for specific customers. Another useful feature is the ability to convert emails, replies, and tickets into knowledge-base articles.
Each company cares about improving its brand awareness. With Freshdesk, you can customize your business email address and create your own Freshdesk page. Besides, you can incentivize the support team via the gamification feature and use it to reward the top agents. This help desk enables numerous integrations and plugins and is mobile-friendly.
This solution is free for up to 10 agents. Paid options start at $15 per agent per month.
#4 Zendesk
Zendesk is one of the most popular cloud-based solutions, with a flexible functionality set and ease of use. It is another viable candidate for your WooCommerce store help desk. Created to improve customer service, it helps to bring customer and brand communication closer by delivering all requests and inquiries into a single place.
When enumerating Zendesk features, it is worth mentioning that its email system can handle your brand correspondence. Also, the automated triggers will streamline processes and automate everyday tasks. This help desk offers a knowledge base and FAQ section creating additional ways of answering the customers’ questions. With Zendesk reporting and insight features, you will see clearly the ticket volume, reply times, agent performance, and service level in general.
The solution offers various pricing plans and features inside of each, starting from $19 per agent per month.
#5 Kayako
Why is this help desk a good fit for WooCommerce? Because it cares about both the support team and sales equally. Switching between these channels is seamless so that each ticket can be handled with a personal touch. You can also apply SLA policies for different categories of clients, response times, and resolution deadlines. You can set priority based on the support channel, request complexity, etc.
Among the key features, customer journey visualization provides insights like page views, orders, shipping history, and Help Center searches to understand each request better. Ticket routing has become an indispensable feature, improving ticket resolution times by assigning tickets to certain support agents depending on the specific knowledge or skills necessary. Also, Kayako has a built-in live chat for proactive engagement with visitors and clients.
Kayako costs start from $15 per agent per month.
#6 eDesk
The last but not least option on this list is eDesk. This help desk has been developed with eCommerce needs in mind. So, this platform delivers all the support queries from WooCommerce, marketplaces, and social media channels into a single place on a single dashboard. Every incoming message comes with a customer issue and automatically covers customer information, order details, previous purchases, delivery info, and conversation history. With this data, sending quick and effective personalized responses is easy.
eDesk’s reporting feature provides a full overview of customer service. It allows one to identify areas needing improvement, so eDesk makes selling on multiple channels as easy as selling on one.
eDesk offers various pricing plans and features inside of each, starting from $69 per agent per month.
Recap
The search for a help desk may be long and hard. However, once you have a clear vision of what features you need and the budget you can allocate, the selection will be easier. Take a closer look at the help desks for WooCommerce we have mentioned here and use the trial periods of the most suitable one(s) before making the actual purchase. So, are you ready to woo your clients with outstanding customer service?