USA
location
2005
founded
51-200
employees
Data migrated
- Tickets
- Contacts
- Companies
- Agents
- Articles
- Folders
- Categories
Industry: Technology
Location: San Jose, California, USA
Type of migration: Zendesk to Jira Service Management
The challenge: Pinger wanted an easy way to move all the data to Jira Service Management.
The solution: Automated migration with pre-built customizations and a Standard support plan.
The result: The company migrated their data to Jira Service Management.
This is a good tool to use if you need to migrate data over quickly and easily. Very simplistic and intuitive.
About the company
Pinger, a Silicon Valley-based app developer since 2005, is reshaping affordable communication on mobile phones. They are a diverse and dynamic company headquartered in Silicon Valley with US and European offices.
Balancing work and life, they are passionate about creating user-friendly products. Their popular apps, Sideline and TextFree, simplify communication for over 100 million users globally. Sideline offers a second phone number for the organization, while TextFree enables free communication without a carrier plan.
We’re always interested in hearing about real-life experiences using our tools. Could you share your thoughts on the Help Desk Migration service?
Moving from Zendesk to Jira Service Management, we wanted an easy way to move all the data over.
What challenge were you hoping to overcome through the migration process?
The main challenge was to migrate data over with a quick turnaround manually.
What specific historical data were you looking to preserve during the transfer?
We were looking to preserve all requests that were made.
Why should someone consider using an automated data migration tool?
An automated data transfer tool makes things simplistic and migrates pretty seamlessly.
We are curious – how did you discover Help Desk Migration?
I found this tool by searching for a data migration tool in the Atlassian Marketplace.
We’re always striving to improve our services. Could you tell us which features of Help Desk Migration were most valuable to you? Have you tried any of our pre-built customization options?
Being able to link the requests to the correct statuses in the new tool was helpful.
Have you explored other methods for migrating data? We’d love to hear your thoughts!
No, this tool was the first one we used, and it worked.
Do you have any advice for companies considering a data transfer to a different help desk platform? We’re all ears!
This is a good tool to use if you need to migrate data over quickly and easily. Very simplistic and intuitive.