USA
location
2019
founded
11-50
employees
Data migrated
- Tickets
- Groups
- Organizations
- Agents
- Customers
- Categories
- Sections
- Articles
Industry: Apparel & Fashion
Location: Los Angeles, CA
Type of migration: Intercom to Zendesk
The challenge: Stately needed to migrate numerous records from an old help desk to a new one.
The solution: Automatic self-migration tool.
The result: The company successfully moved all needed records to Zendesk.
Their team at Help Desk Migration is just incredible – from step-by-step guidance to literally being available at all hours of the day.
About the company
Stately is a stylist-curated clothing service for modern men. It’s a service for guys who want to look good and feel good, but who don’t want to deal with the hassle or expense of the typical shopping experience. Our service works by having our customers fill out a style questionnaire, and then they get matched with their own personal stylist. Their stylists will then curate outfits for them that are personalized to their style, their fit, and their preferences. We launched in the spring of 2019. And we’ve grown quite a lot since then.
What problems were you looking to solve?
When we first got started, customer support was a really important feature of providing the level of customer service that we wanted to provide to our customers. So, we started early on with a customer support software called Intercom. They had certain features that allowed us to get started with them at an affordable price. But, fortunately, as our business continued to grow, so did our customer count, and we started our user base. Once we were off the sweetheart deal with Intercom, we had to explore other options that were within our price range. And that’s when we stumbled upon Zendesk. At first, I was highly reluctant to make the switch to Zendesk. The thought of transferring over tens of thousands of tickets, customer details, internal notes, and calendar reminders just seemed way too onerous.
But fortunately, as I started to speak with Zendesk about the different possibilities that were out there, they made me aware of Help Desk Migration, and from that point, I reached out to Help Desk Migration. And the entire process was so seamless.
How did you like using the HDM service?
Their software intelligently connects with your existing customer support software to analyze how many tickets, users, articles, you name it, you might be migrating over. With the click of a few buttons, it could analyze that data and do a quick test demo of how that data would look migrated. After that, we will provide you with a quote. For someone like me, who didn’t have an in-house developer, didn’t have a strong tech team to help us with the migration, it was extremely important to find a service provider out there that could help us with our specific needs.
Our experience was incredible. The results were fantastic. The data migrated perfectly and seamlessly.
Why should everyone consider using an automatic data migration tool?
Even when I first started to go with Help Desk Migration, I was actually a bit concerned because I thought: “Wow. Am I gonna do this all on my own?”. And the reality of it is – anyone can do it, especially if I can.
What do you think about HDM’s customer support?
Their team at Help Desk Migration is just incredible – from step-by-step guidance to literally being available at all hours of the day. We are based in the United States and Help Desk Migration’s team was… I don’t know what time it was where they are, maybe past midnight, and someone from their team was able to help us out, making sure that every step along the way we were covered and taken care of. And to make sure that ultimately all the data migrated properly.
What can you say about the experience working with the Help Desk Migration service?
Our experience was incredible. The results were fantastic. The data migrated perfectly and seamlessly. And truly, it was all with the click of a few buttons. That says a lot. When people are considering any type of data migration, they think of all the potential pitfalls that could come with it, whether it’s losing data, data not transferring over properly, or users getting lost in the process. Still, we didn’t have any of those experiences. And, you know, now we have been five, six months into it. We haven’t seen any data lost during the migration.
Additional comments
Kudos to the team at Help Desk Migration for the excellent service they’re offering, especially to earlier-stage companies that don’t have the tech resources to hire a robust team to help with migrating all that data over. This was just such a seamless solution for us, and I can’t recommend them enough.
Thanks for listening to our experience with Help Desk Migration, and I hope that they can be of service to you as well.
FAQs: Intercom to Zendesk Migration
- The volume of records being transferred (tickets, contacts, attachments, etc.).
- API rate limits of the source and target platforms.
- Personalize interactions – Use customer data to tailor responses and recommendations.
- The complexity of data mapping and customizations.
- Any pre-migration or post-migration modifications required.
- Encrypted data transfer via HTTPS.
- Temporary data storage, which is deleted after the migration is complete.
- Compliance with industry security standards to protect sensitive information.
- Contact Help Desk Migration support for assistance.
- Use a re-migration option to fix the mapping and migrate data properly.