Help Desk Migration Service
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Reamaze data migration | Help Desk Migration

Tetiana Belevska July 4, 2025
Re:amaze data import, export and merging

Re:amaze data import: Easy and safe with Help Desk Migration

Switch your support to Re:amaze with ease. Our automated Re:amaze data import tool transfers your contacts, tickets, help center articles, and more — and does it quickly, securely, and without interrupting your e-commerce operations.

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Add new data to your existing Re:amaze account or migrate from an unsupported platform to Re:amaze via CSV files.

Yes. You can migrate from supported platforms like Zendesk, Freshdesk, or Zoho by directly connecting your accounts. If your platform isn’t supported, you can still import via CSV files.

Yes. Since every brand in Re:amaze has its own unique URL, you’ll need to set up a demo migration for each brand individually.

Yes. You can filter by ticket status (archived, open, unassigned, or all), tags, channels (categories), date range, user email, or user ID. Custom filtering (e.g., excluding certain contacts) is also possible but may require extra support.

Yes. Chats are migrated by default along with tickets, contacts, and other records.

Workflows in Re:amaze can be brand-specific or global. During migration, you can disable workflows for a selected brand while keeping them active for others.

Move your Re:amaze data to an unsupported destination by exporting help desk records as CSV files.

Yes. You can export all your help desk data as CSV files and then use them for backup or upload to another system.

You can export contacts, tickets, conversations (including chats), help center articles, and related records.

Yes. The same filters available for import (status, tags, channel, date, user email/ID) also apply to exports, giving you control over which records you move out.

Combine multiple accounts to unify teams, brands, or departments. This method is ideal for streamlining support or handling mergers smoothly.

Yes. You can consolidate multiple accounts (brands, teams, or departments) into a single Re:amaze account to streamline operations.

It’s recommended to review workflows before merging. Since some workflows may be brand-specific, you might want to disable them during migration to avoid unnecessary triggers.

Separate data into new accounts when creating brands, splitting departments, or during company breakups to keep support organized.

Yes. You can separate data by brand, department, or business unit into new accounts while keeping each set of records structured and accessible.

That’s possible with filtering. For example, you can migrate only tickets with a certain tag, or only tickets associated with a specific customer email/ID.

If workflows are global, they’ll remain active for the original account. You can create new workflows for the split accounts as needed.

Easily switch from any help desk platform by directly connecting accounts in Migration Wizard.

Simply connect both accounts in the Migration Wizard — no CSV uploads required. The tool automatically maps your records.

Use Delta or Interval migration. Delta keeps your systems synced by transferring new/updated records after the full migration. Interval migration lets you run the process in shorter sessions, such as after business hours or on weekends.

Why migrate to Re:amaze

  • Omnichannel communication

    Handle all your customer messages — email, chat, social media, SMS, and voice — in one convenient platform. Your team will stay organized and respond faster.

  • E-commerce-centric features

    Built mainly for online stores, Re:amaze lets you manage several brands under one account. It includes helpful chatbots for shopping and orders, as well as Live View of Site Visitors, a feature that tracks customer behavior on your website to get better insights into your sales.

  • Deep website integration

    Enjoy Re:amaze capabilities directly on your website. Add chatbots, live video calls, co-browsing (Peek), and Live View of Site Visitors to help customers faster and solve problems with less back-and-forth.

  • Automation capabilities

    Re:amaze is built with automation in mind. It comes with response templates, chatbots, and customizable workflows, which automate a range of tasks, such as routing or tagging conversations based on customer intent or performing more complex actions on your team’s behalf.

  • Generative AI support

    An AI assistant powered by OpenAI helps your team write messages, create ad campaigns, translate copy, summarize interactions, and train agents. This smart helper facilitates and speeds up customer support.

  • Robust reporting

    Get easy access to up-to-date reports on your support volume, response times, customer satisfaction, and other metrics. These insights will help you understand what works well and where there’s room to improve.

  • Extensive integrations

    Connect smoothly with platforms like Shopify, BigCommerce, WordPress, Stripe, Slack, and Jira. Create a unified workflow across your e-commerce store, communication tools, and internal instruments.

  • Mobile accessibility

    With apps for both Android and iOS, you can manage customer conversations anytime and anywhere. Make customer support available on the go, without missing a message or delaying a reply.

Companies that trusted Help Desk Migration

Why Help Desk Migration is ideal for importing data to Re:amaze

A simple Re:amaze data import workflow with Migration Wizard, Help Desk Migration’s automated interface:

1

Connect your accounts

Connect your source help desk and Re:amaze accounts to Migration Wizard. To link Re:amaze, you’ll need a URL, email, and an API token.

2

Match and map your data

Match agents, tickets, articles, and more to the right places in Re:amaze. Use automated options to make the process even more flexible.

3

Run a Free Demo

Test the process by migrating 20 random tickets and articles. Run as many demo attempts as you like — for free.

4

Review your demo results

Check the summary table with imported, failed, and skipped records. Click each record type for detailed info and IDs.

5

Start the Full Migration

Pick a migration date, notify your team, and watch the Migration Wizard smoothly move your data in the background.

Automated options to add even more flexibility to your Re:amaze data import flow

Add tags to newly migrated tickets

Automatically tag tickets during migration to avoid confusion, especially when adding new data to an existing Re:amaze account or merging Re:amaze instances. Tickets will stay organized so you can start using Re:amaze right after importing or even mid-transfer.

How it works

Migrate the newest records first

Need your help desk to keep running without interruption? Import your most recent tickets first. Your team will be able to avoid downtime and focus on urgent conversations before older tickets follow. This is especially relevant during Interval migration.

How it works

Skip attachments

Save time and cut costs by leaving out unnecessary attachments during migration. You’ll transfer all the important ticket information quickly, without slowing down your workflow or causing any interruptions.

How it works

Migrate side conversations

Side conversations from Zendesk move as private notes in Re:amaze, keeping important context for your tickets. This information might come in handy when training agents, resolving similar issues, and tracking performance.

How it works

Migrate call recordings

Moving your call center from Zendesk? You can also transfer all call recordings. Full customer communication history will stay intact, so your team can find every detail they need in one place.

How it works

Migrate inline images as attachments

Screenshots, photos, diagrams, and other visuals transfer as attachments linked to the right tickets. Visual info is often key to fast request resolution, and this feature preserves this kind of data perfectly well.

How it works

Use Custom Demo

Try a free Custom Demo migrating 20 select tickets and as many articles. Get a preview of what specific data will look like in Re:amaze before committing to a full-scale migration.

How it works

Migrate customers associated with tickets

When moving to Re:amaze, you can seamlessly transfer customers together with their associated tickets, ensuring all relationships and history remain intact.

Special features to ensure uninterrupted support during import

Delta migration

If you can’t afford to stop your operations even for a second, use Delta migration. This smart feature keeps your data synced and your help desk fully operational during migration.

It kicks in after the full import, carrying over only new or updated records. With this strategy, you can continue to help customers without downtime.

Interval migration

Interval migration is another great option for a busy schedule. It lets you split your Re:amaze data import into a series of shorter sessions. You can stay fully operational during business hours and run migration on weekends or after hours.

Interval migration is a flexible way to move data gradually and avoid downtime when Delta migration is not an option.

Customizations to handle special
Re:amaze data import cases

If your migration needs go beyond what our automated tool can handle, don’t worry. Our support team is here to help!

Among other things, we can:

  • Customize data filtering exactly how you want it
  • Adjust the migration steps to fit your specific needs
  • Add extra info to your imported data

Start with a Free Demo to see what Migration Wizard does. If you need more tweaks, just reach out to our team — we’re happy to assist!

Run a Free Demo

Planning your Re:amaze data import budget
is simple with Help Desk Migration

Our pricing is straightforward and built around a few key components:

  • The number of records you want to import — the main and often the only cost
  • Any extra automations, special options, and customizations you choose
  • Support packages (one of them is free)

Since the record volume fee is the only required cost, Help Desk Migration keeps your Re:amaze move budget-friendly.

Curious about your exact price? Run a Free Demo to get a clear estimate before you start!

Pricing Information

Protecting your data with every Re:amaze data import

Compliance

Help Desk Migration follows strict standards, including SOC 2 Type II, SOC 3, GDPR, PCI-DSS, and HIPAA. Regular audits keep us on track. In addition, running on AWS infrastructure means your data meets top security requirements throughout the migration process.

Secure migration platform

Built on AWS, our migration system is protected by Cloudflare WAF, acting like a solid shield against hacking or malicious attacks. We also perform automatic vulnerability scans and follow secure development practices like careful review of changes to safeguard data.

Secure access control

Customers access their data with secure OAuth login, single sign-on, role permissions, and session controls. For our team, we ensure secure access through rigorous training, device management, role-based authorizations, strong password policies, and annual access reviews.

Safe migration process

Your data moves with end-to-end encryption over HTTPS inside an isolated environment, preventing mix-ups. Besides, we use BugSnag to catch errors quickly and provide dedicated support from start to finish.

Post-migration data control

You decide when to erase your migrated data, or it will get automatically deleted after 30 days of inactivity. We provide a transparent data deletion certificate—a clear proof that your data was fully and securely removed when expected.

It’s time to take your help desk operations to the next level with Re:amaze data import!

Whether you are running an online store, a marketplace, a hotel, or an online school, Help Desk Migration will move all your support data quickly and securely.

Book a call

Categories:
Categories: Data Import & Export
Help Desk Migration

Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard.

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