Groove Data Migration Services: Automated, Secure, and Tailored to Fit
Tired of clunky support tools or scattered data? Move data to Groove? Whether you’re moving from another help desk, consolidating tools, or just starting out, our Groove data migration tool ensures a seamless transition—no lost data, no disruption. Automation, custom mapping, and expert support mean you’ll land in Groove with confidence.
Available fields and records for Groove data transfer
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to users in Groove and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to active users on the target platform.
Contact Fields:
- Name
- Phone
Ticket Fields:
- Subject
- Status
- Priority
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment created date
- Created date
- Updated date
- Closed date
KNOWLEDGE BASE
Category Fields:
- Name
- Description
- Position
Categories Fields:
- Name
- Position
- Category
Article Fields:
- Title
- Body
- Author
- Folder
- Status
What Data Can You Migrate to Groove?
Groove Data Migration Options: Import, Export, CSV, and Database
Need to move data to Groove? With our automated migration tool, you can make the Groove data import without missing a beat. It transfers data from over 70 platforms while preserving structure and accuracy, so your team can keep working without interruptions.
Our Groove data export service securely extracts all your data with structure, metadata, and formatting intact. Whether you’re switching tools or preparing for audits, you get clean, organized exports that are easy to use right away.
Running a legacy help desk or hosting your system? Upload your database dump and we’ll map it directly into Groove—preserving threads, metadata, and relationships.
Using spreadsheets or exporting from an unsupported system? Import data to Groove directly from CSV files. It’s a simple and accessible way to get your data in place, with no complex setup or technical barriers. This method is ideal for smaller datasets or when coming from platforms without native integrations.
Groove Import: Wrapped Up and Ready to Go
Secure and Accurate Data Import
Migrate to Groove? It isn’t just a data task; it’s a shift in how you support customers. That’s why your support data deserves care. Our Groove data import process ensures complete accuracy and top-tier security. All your tickets, conversations, customer details, files, notes, tags, and agents migrate with structure and relationships intact.
Flexible Migration Options
We support multiple migration methods tailored to your source system: direct API transfers for modern platforms, database imports for legacy setups, and CSV imports for spreadsheets or basic exports. Running an M&A process? Our Groove merging tool consolidates data from multiple sources into a single target account with ease. With flexible options and expert-backed tooling, migrating to Groove has never been easier.
Groove Data Migration Timeline: From Start to Go-Live in Just 1–2 Weeks
Our streamlined migration process is designed to get you up and running on Groove quickly without compromising data integrity or disrupting your operations.
Preparation
Step 1: Project Evaluation
Assess your current help desk system and data structure.
Define the scope of the migration (what to move and what to leave behind).
Step 2: Security Review
Review security and compliance requirements (e.g., GDPR, CCPA).
Migration
Step 3: Mapping & Configuration
Set up field mapping and apply any necessary data filters.
Step 4: Demo Migration
Run a free demo migration to preview how your data will appear in Groove.
Step 5: Full Data Transfer
Execute the full automated data transfer.
Step 6: Data Verification
Validate and review migrated data for completeness and accuracy.
Step 7: Delta Migration
Use Delta Migration to sync any new or updated records post-transfer.
Interval Migration (Optional)
Use Interval Migration to split the migration into smaller segments, allowing for transfers during off-peak hours or over multiple days.
Post-Migration
Step 8: Go Live
Go live on Groove with your complete support history fully intact and ready for use.
Groove Migration Pricing That Scales With You
Switching platforms shouldn’t break your budget. You pay only for the data you migrate. There are no subscriptions or hidden fees. Pricing is a transparent, one-time cost based on your data volume and selected features. The more records you move, the lower your per-record rate.
Scalable pricing makes Help Desk Migration a cost-effective solution for teams of any size.
Beyond the Basics: Power Features for Groove Data Migration
Tag imported tickets
Automatically tag migrated content (e.g., with “migrated-2025”) for easier tracking, auditing, and post-migration filtering.
Skip or include attachments
Streamline migration without unnecessary files, or preserve full content by bringing in attachments, screenshots, and call recordings.
Transfer call logs and recordings
If your previous system includes voice support, you can migrate associated call logs and recordings along with the relevant tickets.
Migrate inline images as attachments
Improve rendering across systems and prevent formatting issues by converting inline images into standard downloadable attachments.
Custom Demo Migration
Request a personalized demo based on your actual data and configuration, and validate field mappings, formatting, and ticket structure before launching the Full Migration.
Migrate side conversations
Importing your data from Zendesk to Groove? You’ll have additional options available. One of them is migrating ticket side conversations to Groove, so your tickets retain their full context. Migrate contacts and organizations associated with tickets.
Filtering & mapping options
Filter by date, tags, fields, or assignees. Map objects as tickets or notes, add tags, or preserve legacy IDs in fields.
Built-In Features for a Smooth Groove Migration
Our Groove data transfer tool includes advanced capabilities that give you complete control over how your data is moved. The result is a smooth migration with minimal disruption and maximum accuracy.
Delta Migration
Keep your data in sync after the main transfer. Once the Full migration is done, any new or updated records in your source can be re-synced to the target without restarting the process.
Interval Migration
Avoid disrupting your team’s workflow by splitting the migration into up to five timed segments. This allows you to run each stage during off-peak hours or across several days.
Customizations
Whether you’re aligning statuses, priorities, tags, or agent assignments, custom mapping ensures your data fits Groove’s format without requiring manual reorganization afterward.
Why Use Help Desk Migration for Groove?
Tailored Value for Every Role
No matter your role in the migration process, Help Desk Migration delivers targeted benefits to make your switch smooth and stress-free. From frontline agents to IT leads and decision makers, everyone gets what they need.
Support Teams
Preserve every conversation, note, and ticket. Maintain full customer context so your agents can pick up right where they left off.
IT Teams
Skip the manual work. Enjoy a fully automated migration process backed by expert support—no custom scripts or complex exports required.
Decision Makers
Gain a fast, cost-effective Groove data transfer solution with transparent pricing and zero operational downtime. No surprises, just results.
Help Desk Migration Benefits at a Glance
Ready to Move to Groove Without
Losing a Single Conversation?
Transfer your complete support history into Groove — fast, secure, and stress-free.