Help Desk Migration Service
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Accurate & Fast Dixa Data Import

Tetiana Belevska July 4, 2025
Dixa data import, export and merging

Dixa Data Migration: When Data Transfer Becomes Automated, Secure, and Tailored to Your Needs

Whether you’re switching from another help desk, merging multiple help desk accounts, or starting from scratch, our Dixa migration service ensures your move is smooth, secure, and transparent.

We simplify Dixa data transfer. Our automated Dixa migration tool enables support teams, IT departments, and service providers to execute seamless migrations supported by advanced filtering, custom field mapping, compliance safeguards, and flexible workflows.

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Migrate Your Dixa Data with Confidence:
Import, Export, CSV, and Database Options

Importing data to Dixa isn’t just about moving records in — it’s about making sure they land in the right place, fully linked, and ready for your team to use from day one. With our automated Dixa data import tool, every ticket, contact, and custom field arrives intact, preserving context and relationships so your support operations continue without interruption.

Our Dixa data import process includes agents, and requesters, preserving all their relationships so that tickets remain correctly linked.

All attachments, public and private notes, and inline images are transferred along with their related tickets.

Most custom ticket and user fields can be mapped to keep your data organized and consistent. With the Help Desk Migration service, you can also choose to skip certain non-default fields or populate them with a default value if you do not need them in the target.

Every migration includes a Free Demo so you can preview the results before going for a Full Migration.

No. The Dixa data import only adds new data and will not modify or delete anything already in your account.

Yes. You can apply filters to migrate only the records you need, using parameters such as ticket status, tags, conversation type, or date range.

It depends on data size and system speed, but usually takes from a few hours to a few days.

When it comes to exporting data from Dixa, the challenge isn’t just getting the files out — it’s making sure every detail stays accurate, connected, and ready to use. With Help Desk Migration, your tickets, timestamps, and relationships between records arrive exactly as they should, so your new platform or archive works just like your live environment.

It’s simple. Just connect your Dixa account as the source, choose your preferred export format or target system, and let our Dixa data export tool do the heavy lifting.

All timestamps are preserved, so your historical records remain accurate and trustworthy.

You can download your data in CSV or JSON formats, or have it ready for direct import into one of our supported platforms.

Every Dixa data export is encrypted and fully compliant with GDPR and other privacy regulations. Once your migration is complete, we remove the exported data from our servers.

When API access is limited or unavailable, Database Dump Migration offers a direct path to move your Dixa data. By working with raw database files, the Help Desk Migration service can transfer large volumes of records — including tickets, attachments, and custom fields — while preserving accuracy, relationships, and structure. This approach is ideal for legacy systems or situations where speed and completeness are critical.

We support common self-hosted databases like SQLite, making it easy to bring your data over.

Once you upload your database dump, our Dixa data import tool automatically maps your data to the right Dixa fields. If you have special requirements, we’re here to help customize the mappings.

It’s not required, but a tidy, well-structured database with clear relationships can speed up the process and reduce hiccups. Check out our guide.

Security is our priority. Your files are transferred using secure protocols and permanently deleted from our servers once the migration is complete.

Definitely. We keep all your existing relationships intact and replicate them accurately in Dixa.

After data migration, you’ll get a detailed report outlining everything that was transferred. Plus, you can request post-migration validation to make sure everything looks perfect.

CSV file import is the simplest way to bring structured data to Dixa, especially when migrating from unsupported platforms or working with exported spreadsheets. The Help Desk Migration Wizard can map each column to the right Dixa field, skip unnecessary data, or apply default values — ensuring your imported tickets, contacts, and other records are clean, organized, and ready to use.

Our data migration tool makes it easy to import tickets, users, and comments from CSV files. This is perfect for smaller datasets or when moving from unsupported platforms.

To ensure everything lines up, use our CSV templates that match column headers with Dixa’s fields.

Attachments can be linked by file path, and you can add custom fields as extra columns in your CSV.

Yes, the tool validates your files and will alert you to any formatting issues before you start the import.

You’re in control. Choose to skip, merge, or overwrite duplicates based on key fields like email addresses or IDs.

Dixa Import, Simplified and Streamlined

Secure Data Import

Migrating to a new platform isn’t just about moving data — it’s about preserving your ability to support customers without missing a beat. Our Dixa migration service encrypts your entire Dixa data transfer end-to-end, protecting every ticket, conversation, customer profile, file, and note.

Flexible Options

The Help Desk Migration tool supports multiple migration methods, including API-based transfers for modern platforms, database dump imports for legacy systems, and CSV imports for unsupported help desks or spreadsheets. With flexible options and expert support, you can migrate to Dixa confidently and quickly.

Your Dixa Migration Timeline: 1–2 Weeks to Go-Live

Migrating your support data to Dixa does not have to be overwhelming. With a clear step-by-step plan, you can move your entire history smoothly and securely while minimizing downtime and keeping your team productive. Here is what your typical migration timeline looks like from start to finish.

Preparation

Step 1: Project Planning

  • Start by identifying which records are essential for your team to migrate.
  • Review your list of agents in the new Dixa platform. Include active agents, and consider whether archived or newly hired agents should be part of the setup. This will ensure accurate agent mapping.
  • Define a migration timeline. Plan the transfer during a period of low business activity or another convenient window to minimize disruption for both agents and customers.

Step 2: Compliance Check

  • Verify that your migration plan aligns with relevant data protection and compliance standards (e.g., GDPR, HIPAA if applicable).
  • Configure proper permissions in both platforms.
  • Restrict migration access to authorized administrators only.

Migration

Step 3: Data Mapping

Use the Help Desk Migration Wizard to configure mapping and filters.

Step 4: Demo Migration

Run a Free Demo of your Dixa data import. In a few minutes, you can evaluate the migration results.

Step 5: Full Migration

Select any additional options or support services, then execute the full Dixa data transfer.

Step 6: Verification

Review and validate results.

Step 7: Delta Migration

Use Delta Migration to sync any changes.

Interval Migration (Optional)

For large migrations or complex workflows, Interval Migration allows you to perform phased transfers, minimizing disruption to your operations.

Post-Migration

Step 8: Go Live

Launch Dixa with your fully migrated history and start working seamlessly from day one.

Advanced Dixa Migration Features Built for Flexibility

Our Dixa migration tool is designed to adapt to your workflow, not the other way around. Whether you need to migrate from Dixa or migrate to Dixa, you’ll have complete control over how your data moves, down to the smallest detail.

Tag imported tickets

Automatically tag all migrated content with custom labels (for example, “migrated”) to simplify tracking, auditing, and filtering after migration. This makes it easier to identify and manage transferred tickets within your new system.

How it works

Migrate recent tickets first

Prioritize the migration of your most current conversations so your agents can start working without delay. Older tickets continue to transfer quietly in the background, ensuring a smooth and uninterrupted transition.

How it works

Skip or include attachments

Customize your migration by choosing whether to exclude unnecessary files for a faster transfer or include every attachment, screenshot, and call recording to preserve your full support history.

How it works

Migrate inline images as attachments

Convert inline images into standard downloadable attachments to improve how they render across different platforms and avoid formatting problems during or after migration.

How it works

Transfer call logs and recordings

If your previous help desk is Zendesk, you can migrate all associated call logs and recordings along with related tickets to maintain a complete customer interaction history.

How it works

Custom Demo Migration

With this option, you can select up to 20 ticket IDs from your source platform and see exactly how they’ll be migrated into your new Dixa workspace. This allows you to validate field mappings, formatting, and ticket structures before committing to a Full Migration, minimizing surprises.

How it works

Migrate side conversations

Switching from Zendesk to Dixa? With our automated migration option, you can bring over all your team’s side conversations seamlessly to your new platform.

How it works

Migrate record associated with tickets

You can automatically migrate all records linked to your tickets from your source platform to a new Dixa, including users, and related details to ensure your customer history stays complete.

Purpose-Built Features for a Smooth Dixa Data Transfer

Moving your support data isn’t just a tech job — it’s about keeping your team on track and your customers satisfied. Our Dixa data migration service safeguards your data and adapts to your workflow, ensuring a smooth, accurate transfer so you can deliver great service from the very start.

Delta Migration

Keep your data in sync even after the main transfer. Once the full migration is complete, any new or updated records in your source system can be re-synced to Dixa without restarting the entire process. This ensures your support history stays current and accurate throughout the transition.

Interval Migration

Minimize disruption to your team by breaking your migration into up to five timed segments. Each phase can run during off-peak hours or be spread across several days. This allows you to migrate data without impacting daily operations.

Data Re-Migration

Run a Full Migration to a sandbox or proof-of-concept environment before completing the final Full Migration. This allows you to verify that your data, field mappings, and workflows are all functioning correctly in a safe environment.

Customizations

Align your data exactly as you need it. Whether it is statuses, priorities, tags, or agent assignments, custom mapping lets you fit your data perfectly into Dixa’s format with no manual reorganization required.

Audit-ready logs

Every step of your Dixa data transfer is carefully logged. These detailed reports make it simple to track what was migrated, confirm data integrity, and stay compliant with industry regulations. Whether for internal review or external audits, you have full transparency and peace of mind.

What Makes Help Desk Migration Ideal for Your Dixa Move

  • Enterprise-grade security

    We protect your Dixa migration with encryption in transit and at rest, strict access controls, and full audit logs. For IT directors and compliance officers, this reduces risk, simplifies audits, and ensures GDPR/CCPA compliance. For small businesses, it delivers top-level protection without the cost of building an in-house security program.

  • Automated accuracy

    Our automated process removes the errors common with manual exports and spreadsheets. It validates data, standardizes formats, manages API limits, and retries failed tasks automatically. Help desk admins save hours on mapping and cleanup, while heads of customer support keep full ticket context so agents stay productive after migration.

  • Flexible field mapping

    You decide how fields map into Dixa, with options to merge, split, or transform data and move metadata into tags or notes. Support managers keep their workflows and reports intact, while admins avoid post-migration rework. If Dixa lacks a source field, we store it in a custom field or tag so no information is lost.

  • Risk-free demo

    Before the full migration, we run a proof-of-concept with a sample of your real data to show exactly how tickets, attachments, custom fields, and timestamps will appear in Dixa. Decision-makers see the results upfront, small business owners gain confidence there will be no surprises, and IT directors can approve criteria before the final run.

  • Zero downtime

    Migrations run in the background while your team keeps working. Delta syncs capture any changes during the process, and a controlled cutover plan makes the switch seamless. Support leaders avoid frozen inboxes, and operations managers maintain SLAs without disruption.

  • Expert-led process

    You work with migration specialists who handle mapping, troubleshoot source issues, and validate results. Help desk admins and IT teams avoid building processes or writing scripts, while MSPs and vendors gain a partner who speeds up rollouts for multiple clients.

Dixa Migration Pricing That Fits Your Needs

Every migration is different, and so is its cost. That’s why our Dixa migration service offers flexible pricing—you only pay for the data you actually transfer. Whether you need a one-time Dixa data import from a small database or a complex export and re-import between multiple systems, our pricing adjusts to fit your project’s size and complexity. The more records you move, the lower your per-record rate.

Pricing Factors:

Volume of records

The number of tickets, conversations, contacts, and other items you need to move.

Data complexity

Standard fields are simple to handle, but extensive custom fields or unique setups may require extra work.

Additional services

Options such as Delta migration, data filtering, or multiple platform migrations can be added if needed.

You will always know your costs upfront with no hidden fees or surprise charges. Try a Free Demo to see exactly how your import and export will work before you commit.

Pricing Information

What Each Role Gains from Using Help Desk Migration

Every team member benefits from a smooth, secure move to Dixa. Whether you run support, manage IT, or work with data, our service is built to meet your needs. Here’s a quick look at the main benefits for each role.

Agents keep full ticket history and conversation context so they can quickly resume work after migration.

Save hours on manual mapping and data cleanup thanks to visual mapping tools and automated checks.

Enjoy a low-risk migration with a Free Demo and transparent pricing—no hidden fees or surprises.

Lower compliance and operational risks with enterprise-grade security, detailed audit logs, and a controlled cutover plan.

Benefit from a scalable, repeatable migration process that handles API limits, retries, and complex data transfers smoothly.

Maintain SLAs and daily operations without interruptions through background data transfers and Delta syncing.

Keep the complete customer context intact during the switch to avoid losing trust or causing churn.

Streamline migration across multiple clients with one consistent toolset, clear reporting, and expert support.

Access audit-ready logs, enforce data retention and deletion policies, and meet regulatory requirements with ease.

Receive clean, well-mapped data with preserved timestamps, enabling accurate reporting and data analysis post-migration.

Ready to migrate to Dixa without
losing any records?

Move all your support data with zero downtime and complete accuracy. Test the process with a Free Demo, focus on your customers while we handle the details.

Start Free Demo

Categories:
Categories: Data Import & Export
Help Desk Migration

Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard.

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