2013
founded
11-50
employees
USA
location
Data migrated
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Company: ROIcode
Industry: Information Technology and Services
Location: Denver, CO
Type of migration: Kayako Classic to Kayako, Zendesk to Kayako
Challenge: The client needed to migrate data from two different help desk systems to a single cloud-based instance.
Solution: Automatic migration of all customer service data.
Result: The client successfully migrated from Kayako Classic and Zendesk to a single Kayako account.
Industry: Information Technology and Services
Location: Denver, CO
Type of migration: Kayako Classic to Kayako, Zendesk to Kayako
Challenge: The client needed to migrate data from two different help desk systems to a single cloud-based instance.
Solution: Automatic migration of all customer service data.
Result: The client successfully migrated from Kayako Classic and Zendesk to a single Kayako account.
The migration process was smooth. Our support manager was excellent at leading the charge.
Could you tell me a bit about your company and about yourself?
ROIcode is a product team that is working on a tool for marketing research. I am the Head of Operations for the team. I love the outdoors and am passionate about education.
Recently, you used Help Desk Migration service to transfer data from one Help Scout to another. How did it go? Was the procedure confusing at any point?
The migration process was smooth. Our support manager John was excellent at leading the charge. It was confusing at the beginning, but that was because we were trying to communicate via email. Once we had the video chat, everything went smooth from then on.
Why did you decide to migrate your data?
We needed to consolidate services and reduce our costs.
What can you advice to people who also want to migrate their data?
Talk with John Barnaby 🙂