Effortless data import to Intercom — fast & automated migration
Import data to Intercom without disrupting your workflows. Whether it’s contacts, tickets, attachments, knowledge base articles complete with links and translations, or call recordings, our automated solution ensures everything moves fast, securely, and accurately.
Check Available Fields and Record Types for Your Intercom Data Import
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to admins in Intercom and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Missing agents
No problem — you can automatically create Intercom agents during the setup process.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to an active admins on the target platform.
User Fields:
- ID
- Name
- Phone
- Company
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- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Company Fields:
- ID
- Name
- Domains
- Tags
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
- Checkbox custom fields
Ticket Fields:
- ID
- Subject
- Company
- External ID
- Group
- Status
- Assign
- Contact
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- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recording
- Comment created date
- Created date
- Updated date
- Closed date
- Platforms
- Root cause
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- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
Conversation Fields:
- ID
- Subject
- Tags
- Group
- Status
- Staff
- Assignee
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recording
- Comment created date
- Created date
- Updated date
- Closed date
- Type
- Priority
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
KNOWLEDGE BASE
Collection Fields:
- Name
- Description
- Position
- Translations
Sub-collection Fields:
- Name
- Position
- Category
- Translations
Article Fields:
- Title
- Body
- Author
- Folder
- Status
- Tags
- Redirects
- Translations
CUSTOM OBJECTS
Custom objects migration
Move non-standard data—like assets, warranties, and more—into Intercom with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex Intercom custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting—perfect for complex or large-scale Intercom migrations.
Buy migration
Get one-time, done-for-you Intercom custom object migration—no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
Why migrate to Intercom
Why Help Desk Migration is ideal for importing data to Intercom
A simple migration workflow
Choose your source and target platforms
Start by entering the URLs of both your current help desk and your Intercom account. This connection sets the stage for a smooth data transfer, linking where your data lives now to where it’s headed.
Select and map your data
Next, decide exactly what you want to move: tickets, attachments, call recordings, images, fields, or knowledge base articles. Then, map these data points so everything lands in the right place within Intercom, preserving your workflow’s structure.
Run a demo migration
Try a Free Demo migration that transfers 20 random tickets and 20 knowledge base articles. This test run shows you how your data will appear in Intercom and provides a clear cost estimate before the Full Migration.
Verify your data
After the demo, review the migrated records carefully. Check which items moved successfully and which didn’t. Repeat the demo as many times as needed until you’re confident everything transfers perfectly.
Perform the Full Migration
Once you’re happy with the demo results, schedule the Full Migration at a time that suits your team. Then sit back and watch all your data move seamlessly to Intercom, ready for you to use without disruption.
Help Desk Migration — a solution trusted by teams that imported data to Intercom
Additional Options
Add tags to newly migrated tickets
Worried about mixing up new and old tickets after migration? With this option, all newly imported tickets will be tagged so you can easily distinguish them from existing ones. This means you can keep using your help desk during the migration without any confusion, ensuring a smooth workflow from start to finish.
Migrate the newest records first
Get a head start with your most recent tickets. By choosing to migrate the newest records first, you can immediately start working on the latest customer requests while the rest of your data is still moving. This keeps your team productive and ensures no ticket is left waiting.
Skip attachments
If you don’t need every file, skip migrating attachments to speed up the process and save on costs. Attachments can slow things down and aren’t always necessary. With this option, you’ll transfer only what matters most, making your migration faster and more efficient.
Migrate side conversations
Switching from Zendesk? Don’t leave important discussions behind! Even though Intercom doesn’t support side conversations, we’ll migrate them as private notes. This way, you keep all critical ticket resolution details for future reference, agent training, and seamless customer support.
Migrate call recordings
If your team used Zendesk to handle calls, you can easily bring over all your call recordings during migration. No need for extra manual steps — your call history will be safely transferred along with your tickets, ensuring you have a complete communication record on your new platform.
Migrate inline images as attachments
Customer support often involves screenshots and photos. With this feature, all inline images — whether sent by customers or agents — are imported as attachments. You’ll have a complete record of every interaction, making it easier to understand and resolve issues.
Update cross-links between articles
Manually updating links between knowledge base articles can be a huge hassle. Our service automatically updates all cross-links so they point to the correct Intercom articles. This saves you hours of work and ensures your users always find the right information fast.
Migrate content translations
If your knowledge base serves a global audience, there’s no need to migrate each language version separately. We’ll transfer all translated content in one go, so your multilingual support is ready to go and accessible to every customer right after migration.
Use Custom Demo
Want to see exactly what your data will look like in Intercom? Try our Custom Demo. You can handpick 20 tickets and 20 knowledge base articles to migrate as a sample, giving you confidence and clarity before committing to the Full Migration.
Special Features
DELTA MIGRATION
Delta migration lets you keep working on your current platform while we handle the move. Once the full migration is done, this feature automatically transfers any new or updated tickets, so you never miss a thing. It saves you from repeating the process or running manual updates, making your transition effortless and worry-free.
INTERVAL MIGRATION
With Interval migration, large data sets are broken into smaller chunks and moved in stages at times that suit your schedule. This approach keeps your support team fully operational without long interruptions, letting you upgrade smoothly while maintaining excellent customer service throughout the process.
CUSTOMIZATIONS
If your data import to Intercom needs go beyond the standard automated flow, don’t worry — Help Desk Migration has you covered. Our expert team can tailor the process to fit your unique requirements, whether it’s filtering specific data, moving records to different fields, duplicating information, or migrating change and problem objects as tickets.
Simply run a Free Demo to see what’s included, and if you need more, just reach out to our support team for personalized assistance.
Help Desk Migration is a safe beacon for your data during your import to Intercom
GDPR-compliant
We strictly follow GDPR guidelines to protect your personal data and privacy. Information is handled with the highest respect and transparency, giving you confidence that your data meets all European privacy standards throughout the migration process.
SOC 2 Types II and III certified
Our SOC 2 Types II and III certification proves we maintain top-notch security controls and operational excellence. This rigorous audit ensures your data is handled safely, reliably, and with full accountability, so you can trust us to protect your information every step of the way.
Encrypted during transit and storage
Your data is always shielded with strong encryption, whether it’s moving between platforms or resting on our servers. This encryption acts like a secure lock, preventing unauthorized access and keeping your sensitive information safe and private throughout the migration.
No third-party access
We keep your data strictly between you and us — no outside parties ever get access. This commitment ensures your information stays confidential, reduces risks, and gives you full control and confidence in the security of your migration journey.
The cost of data import to Intercom with Help Desk Migration:
Transparent pricing that puts you in control
With Help Desk Migration, the price you pay to move your data to Intercom is fully transparent and fair. The cost depends on how many records you’re importing to Intercom, any extra features or custom tweaks you select, and the support level you choose. There are no surprise charges — just a clear, honest breakdown.
Plus, you can discover your exact cost by running a free demo migration, so you know exactly what to expect before starting.
Estimate Data Migration CostThe ROI of data import to Zendesk with Help Desk Migration
Choosing Help Desk Migration for your import to Intercom means investing in a solution that truly maximizes your ROI. Our automated migration process, enhanced with smart features like Delta migration, Interval migration, and tagging of newly imported tickets, ensures a fast, seamless transition without disrupting your daily support operations. Everything moves effortlessly from tickets and contacts to call recordings and multilingual knowledge base articles — no manual data transfers are needed. Curious about your exact benefits? Use our ROI calculator to get a clear, personalized estimate of your time, cost, and efficiency savings.
- "The migration was without any hiccups, which allowed us to switch much faster than anticipated."
View more testimonials - "Help Desk Migration should be your go-to platform if you need to migrate Conversations or Tickets history."
View more testimonials - "The migration was a breeze, with an extremely proactive and responsive support team available mostly throughout the day."
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Take the hassle out of importing your data to Intercom
Start your seamless migration journey with Help Desk Migration today — no downtime, no manual hassle. Have questions or need personalized guidance? Our friendly support team is just a click away, eager to help you every step of the way.