Help Desk Migration Service
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FreeScout data migration | Help Desk Migration

Mariana Kramarchuk July 4, 2025
FreeScout data import, export and merging

FreeScout Migration Services: Secure, Fast
and Fully Automated

Use FreeScout data migration to move your customer service data painlessly. Help Desk Migration provides a secure, customizable, and fast solution for FreeScout data import and export, as well as account merges or splits — all without service interruptions or coding.

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Data supported for  FreeScout transfer

HELP DESK

Agents Migration

With Help Desk Migration, you can map agents from your source platform to users in FreeScout and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.

Missing agents

No problem — you can automatically create FreeScout agents during the setup process.

Deleted and inactive agents

You can reassign tickets from deleted or inactive agents to an active admins on the target platform.

Customer Fields:

  • Name
  • Email
  • Phone
  • Company
  • Job title
  • Notes
  • Websites
  • Phones
  • Address
    • String custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields

Company Fields:

  • Name

Conversation Fields:

  • ID
  • Subject
  • Tags
  • Type
  • Status
  • Company
  • CC
  • Staff
  • Contact
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment created date
  • Created date
  • Updated date
  • Closed date
    • String custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields

CUSTOM OBJECTS

Custom objects migration

Move non-standard data—like assets, warranties, and more—into FreeScout with full structure and relationships intact.

Migration tool

Rely on our smart, reliable migration tool to handle complex FreeScout custom object transfers with ease.

Outsource migration

Let our experts handle the heavy lifting—perfect for complex or large-scale FreeScout migrations.

Buy migration

Get one-time, done-for-you FreeScout custom object migration—no subscriptions, no recurring fees.

Enterprise-Grade Support

Custom object migration backed by professional services, data validation, and expert consulting.

Customization depends directly on your installed FreeScout modules.

FreeScout data migration explained: Import, export, database dump, and CSV

Importing data into FreeScout is one of the most common migration scenarios. Our automated service transfers tickets, contacts, agents, organizations, and custom fields from over 70 platforms — quickly, securely, and without coding. You’ll get a fully structured FreeScout workspace without disrupting your support operations.

Connect your source and FreeScout to the Help Desk Migration Wizard. The automated tool lets you map ticket fields and import all related records.
Yes. All user types (contacts, agents, and organizations) are imported automatically, with their relations to tickets and other records preserved.
Yes. Public and private notes, attachments, inline images, and custom fields are all preserved and imported with each ticket.
Most custom ticket and contact fields can be mapped. You can adjust how data aligns between platforms.
A free demo migration is available for every project, allowing you to preview how the FreeScout data import works and your data will appear in FreeScout before committing.
No. The migration process does not overwrite any existing data and runs without disrupting your current setup.
Yes. Advanced filters let you import specific data by date range, ticket status, type, or tags.
Most migrations complete within a few hours to a few days, depending on your data volume and platform availability.

Whether you’re switching from FreeScout to another platform or simply backing up your support data, our FreeScout data export will handle those tasks. You can extract tickets, agents, organizations, attachments, and other data properly linked and formatted for a seamless import into your next help desk.

Connect FreeScout as the source in the Help Desk Migration Wizard, then choose the target. The tool will export all tickets, including notes, tags, inline images, attachments, and custom fields.
Yes. Contacts, organizations, agents, and all related data are included, along with any mapped ticket custom fields.
Yes. All original timestamps, including created_at, closed_at, and others, are preserved to ensure data accuracy.
Use advanced filters to export only the records you need based on status, tags, date range, and more.
If you’re not migrating to another platform, your data will be exported in CSV or JSON format.
Yes. When migrating to a supported platform, the FreeScout migration service formats your data for optimal compatibility.
All data is encrypted in transit and processed through secure infrastructure. We’re GDPR-compliant and never store your data after migration.
You can meet GDPR and internal compliance requirements by excluding specific data types, filtering sensitive records, and requesting data deletion after the migration is complete.

For teams managing self-hosted platforms or working directly with SQL databases, FreeScout database dump migration offers a direct import. It is ideal for legacy systems or situations where API access is limited or unavailable.

Help Desk Migration supports SQLite, MySQL, PostgreSQL, so you can move FreeScout data to or from any of these databases.
Yes. After uploading your dump file, the migration platform will map the fields to FreeScout equivalents. If anything needs adjustments, our support team can assist with custom mappings.
Not necessarily, though a well-structured dump with clear table relationships will speed up the migration. Refer to prep guide for formatting tips.
All file transfers are encrypted (via SFTP or secure uploads), and your files are permanently deleted after the migration is complete.
Yes, though additional customization may be required. Our assisted migration service supports older or complex schema structures.
Yes, Help Desk Migration is hardwired to preserve data relations between records. Your original structure will be replicated as closely as possible in FreeScout.
You’ll receive a detailed migration report. We also offer post-migration checks and Delta Migrations to ensure nothing is missed.

If your support data is stored in spreadsheets or exported as CSV files, our FreeScout CSV migration option can help you to move that data efficiently. It’s ideal for migrating from unsupported tools, small datasets, or internal systems with basic or no export options.

Our CSV import tool supports tickets, contacts, agents, and more — all with detailed field mapping. We provide sample files to help structure your CSV correctly, and column headers must match FreeScout field names.
Attachments can be linked via file paths, and custom fields can be added as separate columns. — Everything will be mapped during import.
Yes. The migration service validates your CSV and flags any formatting errors or mismatched fields before starting the import.
Yes. You can import multiple CSV files (e.g., tickets, comments, and knowledge base articles) in the same project.
You can set rules to skip duplicates, merge records based on email or ID, or overwrite existing entities as needed.

Fine-tune your FreeScout data migration with additional options

Prioritize the latest records first

Need your most recent tickets up and running right after the switch? This option lets you migrate the newest records first, so your support team can immediately start working on current issues while older data continues transferring in the background.

How it works

Skip ticket attachments

Exclude files, images, and other attachments from the migration to reduce overall data volume. This speeds up the process and is especially helpful for test migrations when only the ticket context is enough, or when attachments are stored externally.

How it works

Include side conversations

Moving from Zendesk? It supports internal-only threads and agent notes. With this migration option, you can export side conversations (like private comments or internal replies), so your team retains the full support history and can use it for onboarding new agents post-migration.

How it works

Migrate call recordings with tickets

Move all linked call logs and audio recordings along with their associated tickets. This ensures that voice-based communication history remains intact in FreeScout, which is critical for teams relying on phone support or voice ticketing.

How it works

Convert inline images to attachments

Inline images may not display properly in every help desk. With this option, the migration tool extracts those images and converts them into downloadable attachments. You’ll retain visual references and maintain a consistent ticket appearance.

How it works

Run a custom demo migration

See exactly how your data will appear in FreeScout before going all-in. A custom demo lets you preview a sample of your actual data for a pre-migration validation. You’ll get to inspect ticket structure, field mappings, relationships, and overall formatting.

How it works

Smart features that make your FreeScout migration seamless

Keep data synced with Delta Migration

Delta Migration keeps your data in sync by capturing updates for a seamless cutover with minimal downtime. Once your initial FreeScout migration is complete, this feature detects and transfers any new or updated records incrementally.

Run migrations in phases with Interval Migration

Interval Migration lets you divide your migration into timed segments without losing progress. You can pause the process (up to 5 times for up to 5 business days each), giving your team breathing room and control and helping avoid peak-time disruptions.

Customize the migration to fit your needs

Our migration service supports custom setups: adjusting field mappings, filtering records, and more. Work with our team to fine-tune how your data is mapped, formatted, and transferred to FreeScout. It’s ideal for complex migrations, legacy systems, or unique workflows.

End-to-End FreeScout Data Transfer in Just 1–2 Weeks

How to prepare for FreeScout data migration

Step 1: Evaluate Your Project

  • Review your current help desk system and identify which records (tickets, users, tags, attachments, etc.) you want to migrate.
  • Define your business goals for the migration and any rules that must be followed.
  • Plan field mapping, data cleanup, and ensure your team is ready for the switch.

Step 2: Review Security & Compliance

  • Confirm your migration process aligns with company policies and industry standards.
  • Set up role-based access for your team.
  • Review how sensitive or personal data will be handled during the transfer.

How to set up data mapping and the migration process

Step 3: Map and customize your data

  • Match source and target fields for tickets, users, tags, and custom fields. Use built-in mapping tools or request advanced configurations.

Step 4: Start a free Demo Migration

  • Run a free test migration to review what your data will look like in FreeScout. Adjust settings before launching the Full migration.

Step 5: Review and validate

  • Check out the migrated data in FreeScout to confirm completeness, accuracy, and structure. Now, when everything is set, you can start Full data migration.

Perform Delta Migration (optional)

  • Run a Delta Migration to capture any changes made in your source help desk after the Full Migration.
  • This step ensures no recent conversations or updates are left behind.

Set Up Interval Migration (optional)

  • If needed, pause and resume the migration up to 5 times.
  • Each pause can last up to 5 business days.
  • Coordinate with our team to arrange the ideal schedule for your business.

How do I finalize the switch to FreeScout?

Step 6: Go Live

  • Once all data is verified and up to date, start using FreeScout as your primary support platform.
  • Decommission your old help desk system.
  • Secure backup copies of all your historical data, just in case.

Switch platforms without losing your history

Use FreeScout data migration services to move everything securely and accurately.

Start your demo

Secure and Seamless FreeScout import

  • The FreeScout migration service lets you move tickets, contacts, agents, attachments, and more — with precision and zero disruption. Whether you’re switching from a SaaS tool or a legacy system, we ensure that your data import runs smoothly — without downtime or data loss.

  • All transfers are encrypted and handled over secure connections. You stay in control of your migration with flexible settings like field mapping and data filtering. For complex FreeScout imports, our support and tech teams are ready to assist or create a custom setup.

  • Choose Help Desk Migration for a worry-free FreeScout data import that saves time, protects your data, and fits your exact needs.

How much does FreeScout data import cost

Help Desk Migration offers transparent, one-time pricing tailored to your exact needs. You only pay for the data you migrate and the features you use — no subscriptions, no hidden fees, or recurring charges.

Plus, the pricing isn’t linear — the more data you move, the less you pay per record. That makes Help Desk Migration a cost-efficient choice for teams of all sizes, from small businesses to large enterprises.

Pricing Information

Why Choose Help Desk Migration for FreeScout?

  • Enterprise-Grade Security

    Your data is encrypted both in transit and at rest, processed through secure servers, and protected by strict access controls. We follow industry-standard security protocols to safeguard your sensitive customer data.

  • Fast, Automated Migration

    No scripts, no manual uploads. Our fully automated migration service transfers your data — tickets, contacts, attachments, custom fields, and more — without disrupting your operations.

  • Customizable to Fit Your Workflow

    Every business is different. That’s why we support custom field mapping, selective data migration, and tailored configurations — all to match your exact support setup.

  • Accurate Field Mapping

    Map fields between platforms with precision, including custom ticket properties, tags, user details, and timestamps. This ensures your data remains structured, searchable, and actionable in FreeScout, with no cleanup required after migration.

  • Risk-Free Demo Migration

    Test your setup with a free demo before committing. You’ll see exactly how your data appears in the target and can adjust settings as needed.

  • Expert Support, Every Step

    Have questions? Our expert team specializes in complex migrations and is ready to guide you through planning, testing, launching, and post-migration support.

  • Zero Downtime for Your Support Team

    Your support team can keep working while data moves in the background. With Delta and Interval Migration options, you avoid any disruption during cutover process.

  • Supports 70+ Platforms

    Need to move data between multiple tools? We support over 70 customer service platforms, so you can migrate to or from FreeScout with confidence and switch again later if your tech stack evolves.

Need a reliable FreeScout migration service?

Automate your data move — zero downtime, full control.

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Categories:
Categories: Data Import & Export
Help Desk Migration

Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard.

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