What’s the point of customer self-service portal for customer service? There are a support service…
Asking customers for feedback isn't too different from asking anyone else for feedback. Every customer…
Zendesk is a massive success story in the world of SaaS. They’re in the upper…
Customer loyalty. Just two words that play an increasingly vital role in business running. Many…
So, the choice is made. You’re getting ready to say goodbye to the old helpdesk,…
How do we convert more customers? There are many answers to this question. In the…
There are dozens of books written and published by support-minded folks on customer service, strategy,…
X (previously Twitter) is great for finding memes, keeping up with trending topics, following your…
Today, customers rule and set high standards for quality of service. Something along the lines…