When customer requests come from every direction—email, phone, chat, or social media—without a proper ticketing…
Your help desk solution lies at the core of your customer support operations. It’s your…
As time goes by, more and more companies improve their service desk solutions. Some add…
Salesforce Service Cloud Overview is a detailed guide for businesses aiming to enhance customer service…
There is a massive debate in the eCommerce help desk industry about which tool is…
Are you in a situation where your company offers perfect services or products, but most…
We all want to be productive. But… (There's always that 'but'.) You get distracted when…
Do you enjoy reading stories about bad customer service? The ones that make the headlines…
For any business, help desk data is like acquired company property, something which you need…