In an age dominated by instant messaging and self-service, human-based voice customer support might seem…
Switching to a better help desk platform? Exciting! But here’s the catch: signing up isn’t…
To truly improve customer experience strategy, companies need more than new tech or faster response…
In B2C customer support, the decision to notify users when their case is closed often…
Have you ever felt like your workday is one endless loop of small, repetitive tasks?…
Zendesk Support is a popular customer service platform that empowers teams to streamline ticket management…
Let’s be real—migrating customer support data isn’t exactly the fun part of running a business.…
What does it mean to be customer-centric? Being customer-centric isn’t just delivering great service or…
Running A/B tests on your tickets is a fantastic way to uncover actionable insights and…