X (previously Twitter) is great for finding memes, keeping up with trending topics, following your favorite celebrities, and… educating yourself. There are so many incredible people out there who share their triumphs and failures, willing to teach others a valuable lesson.
We made a list of CX and customer support professionals who regularly tweet and blog about different aspects of customer service.
Jeremy Watkin. Director of CX FRC
In his bio, Jeremy Watkin says he is “bringing the right people and technology together to deliver awesome customer experiences.” Before getting his current position, Jeremy worked in customer service from the front lines to Director at TierraNet and Phone.com. This CX expert can teach you useful things.
X (previously Twitter): @jtwatkin
Website: customerservicelife.com
Bob Thompson. Founder of CustomerThink Corporation
Bob Thompson’s bio says he is a “CustomerThink founder and global evangelist for customer-centric business. Buzzwords (CRM, CEM, and Social Business) optional.” As an author, keynote speaker, and international authority on business management trends, he helps businesses develop and implement customer-centric strategies.
X (previously Twitter): @Bob_Thompson
Website: hookedoncustomers.com
Nancy Porte, CCXP. VP of Customer Experience at Verint
Nancy Porte is an executive leader experienced in driving revenue by developing a loyal customer base. As an expert in managing customer-centric operations, she is passionate about increasing customer satisfaction and loyalty and building up employee engagement. Nancy doesn’t have a blog, yet she posts a lot on LinkedIn.
X (previously Twitter): @nporte
Nate Brown. Director of CX at UL EHSS
Nate Brown is a community organizer at CX Accelerator, ICMI Top 50 Thought Leader. He is versed in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Look at Nate’s blog; perhaps you will find some tips on customer journey advancement.
X (previously Twitter): @CustomerIsFirst
Website: www.cxaccelerator.com
Shep Hyken. Customer Service & Experience Expert
Shep Hyken is a CX expert and the Chief Amazement Officer of Shepard Presentations. He works with companies who want to develop loyal relationships with clients and teams, build up company service culture, and many more concerning CX. To be on top of everything new in support service, you should follow Shep Hyken.
X (previously Twitter): @Hyken
Website: hyken.com
Do you know any other interesting heads of support or CX influencers who aren’t on the list? Let us know in the comments.