Neglecting the generational differences among your customers can hinder your business. Abercrombie & Fitch —…
Transforming customer experience (CX) doesn’t always require massive overhauls or multi-million-dollar investments. In fact, research…
A support ticket is the backbone of your support operations. Think of it as a…
Fun fact: 81% of consumers believe that how a company handles their personal data is…
Human experience innovation (HXI) is becoming the key factor that sets successful businesses apart in…
Customer support is an integral part of a great customer experience. For customers, it isn’t…
Customer experience is all about how your agents interact with the customers. According to Gartner,…
Netflix uses AI for smart recommendations, Decathlon reduced customer support costs by automating 65% of…
How to use emotional intelligence in customer service? The quick answer: by recognizing and addressing…