Help Desk System Reviews
23 Handy Apps to Power Up Your Jira Service Management
Customer Success
A Support Team’s Survival Kit for the Peak Season
The 6 Great Help Desk Systems for Shopify
5 Best Help Desk Solutions for BigCommerce
6 Help Desk Platforms that Integrate with WooCommerce
5 Types of Help Desk Software and Their Use
3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk
10 Customer-Centric Copywriting Tips Support Reps Should Use
Interviews
Re:amazed by Marvin Strauss: Interview with the Head of Customer Experience
Data Migration 101
How to Upgrade from Kayako Classic and Keep all of Your Data
Gerardo Gonzalez of Kayako Talks about the Joys and Challenges of Working in Customer Support
Why Customer Self-Service Portal is a Must, not an Option
The Art of Collecting Customer Feedback
The People Behind Zendesk Support: Get to Know Benjamin Collet
10 Ways to Increase and Retain Customer Loyalty
Is Migrating Historical Data Worth the Splurge?
First Reply: Does Quick Response Help Increase Sales?
Insights and How-to Guides
13 Books to Boost Your Career as a Customer Support Specialist
CX in Action: Top 5 Influencers to Follow on X
The Fundamental Dos and Don’ts in Customer Support
How to Manage Stress if You Are a Support Manager?
How to Turn Angry Customers into Brand Advocates
Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?
Helpdesk with Chat: Easy Way to Better Customer Service
How to Leverage NPS Data to Drive Customer Loyalty
Is Open Source Help Desk Right for Your Business?
News
Help Desk Migration Implements OAuth for a more Simple and Secure Login
Help Desk Migration Checklist: Essential Steps You Should Take
Help Desk Migration Became an Official Zendesk Partner
Zoho Desk vs Zendesk: Choosing the Better Help Desk Tool
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