Zoomin to OTRS
migration service

Smooth , no special know how or coding required. A complete Zoomin to OTRS data migration instrument.

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Trustworthy and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've tackled all key peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to migrate data from Zoomin to OTRS

Strong safety of your information

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in OTRS.

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Sustained connection between object and people

When migrating your data from Zoomin to OTRS we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Zoomin to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Companies
  • Folders

How does data migration from Zoomin to OTRS work

  • Prepare

    Register and go to our migration service.

  • Connect Zoomin

    Select and link your Zoomin service desk with HDM.

  • Connect OTRS

    Grant access to your OTRS account.

  • Detail your business needs

    Let us know what aspects of your migration you wish to adjust

  • Get your requirements estimated

    We will investigate your application and get back to you with a cost and a scope of work.

  • Migrate from Zoomin to OTRS all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Zendesk import

Our staff would be more than happy to perform a personalized migration if you have specific demands.
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