Zendesk to Vivocha
migration service

Trouble-free, no special know how or programming required. A complete Zendesk to Vivocha data migration software.

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The best Zendesk to Vivocha tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Just choose the records you need to migrate and start the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the new system and see the miracle happening.
Data structure maintenance
Migrate your help desk info in full to ensure that no ticket is missing vital customer service details.
Automated tool

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool simple to use as possible.

Link the platforms, pick data, click ok, and you’re done!

Data maintenance

Your customer data comes completeand we mean it.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our team members have see your credentials or records.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we strive to propose the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Zendesk to Vivocha

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields, thus helping you to ensure that the records end up in the right destinations in Vivocha.

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Maintained relation between object and people

When migrating your records from Zendesk to Vivocha we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Zendesk to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Zendesk to Vivocha work

  • Get ready

    Sign-up and go to our migration wizard.

  • Pick and connect your Zendesk support desk with HDM.

  • Connect Vivocha

    Grant the right to access your Vivocha account.

  • Detail your needs

    Let us know what components of your migration you want to tweak

  • Get your requirements estimated

    We shall investigate your case and send you with a cost and a scope of work.

  • Migrate from Zendesk to Vivocha everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Vivocha import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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