Zendesk to VCC Live
migration service

Smooth, no special know how or coding required. A complete Zendesk to VCC Live data migration software.

More details

Your best tool for Zendesk to VCC Live data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on customer info you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new platform and observe the magic happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Easy procedure

You don’t have to bother about scripting or constantly control each record moved.

Just link both platforms, choose what you need to take to a new database and let the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is everything which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to pick the data arrangement, when it goes, and how.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Except providing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Zendesk to VCC Live

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the records end up in the right places in VCC Live.

Next

Retained relation between object and people

When migrating your data from Zendesk to VCC Live we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Zendesk to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Zendesk to VCC Live work

  • Prepare

    Sign up and go to our migration service.

  • Connect Zendesk

    Select and connect your Zendesk service desk with HDM.

  • Grant the right to access your VCC Live account.

  • Express your business needs

    Let us know what elements of your migration you wish to adjust

  • Have your preferences estimated

    We shall analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from Zendesk to VCC Live everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your VCC Live import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

CX Expert Roundup: How to Improve Customer Experience

If you’re reading this, you’re probably interested in improving your customer experience. Surely, every business has faced a lot of changes in recent months. The…

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…

Why Do Companies Switch Customer Service Software? Top Reasons Explained

Let’s be clear: businesses embrace the customer requirements or go dark. When the tweaks of the workflows bring no joy, the migration to another help…

Book a Call
cancel
%s
— %s