Zendesk to SolarWinds Web Help Desk
migration service

Smooth, no special know how or coding required. A complete Zendesk to SolarWinds Web Help Desk data migration instrument.

More details

Your best tool for Zendesk to SolarWinds Web Help Desk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Simply decide on the records you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the target platform and see the wonders happening.
Record structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing essential customer service information.
Automated migration

Scared that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Attach the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we developed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to choose what goes where, when it starts, and how.

Our developers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service first

Outside of providing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Zendesk to SolarWinds Web Help Desk

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you be sure that the data end up in the right places in SolarWinds Web Help Desk.

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Sustained association between object and people

When migrating your data from Zendesk to SolarWinds Web Help Desk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Zendesk to SolarWinds Web Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Zendesk to SolarWinds Web Help Desk work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Zendesk to SolarWinds Web Help Desk.

  • Link Zendesk

    Complete the form with required credentials to allow our data migration tool to access information from your current help desk.

  • Connect SolarWinds Web Help Desk

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be migrated according to your needs.

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Web Help Desk all data

    Once everything's tested out, determine a quiet time with the least load on the support team and start migrating from Zendesk to SolarWinds Web Help Desk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SolarWinds Web Help Desk import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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