Zendesk to Snappy
migration service

Smooth, no special knowledge or coding required. A complete Zendesk to Snappy data migration software.

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Your best tool for Zendesk to Snappy data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose what data you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and enjoy the magic happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer support information.
Automated migration

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface simple to use as possible.

Link the platforms, choose data, click ok, and you’re done!

Data dependency

Your information migrates unite, you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members can access to your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

You’re in charge

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to select what goes where, when it starts, and how.

Our developers considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Zendesk to Snappy

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the data end up being in the right places in Snappy.

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Sustained connectivity between object and people

When migrating your data from Zendesk to Snappy we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Zendesk to Snappy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Zendesk to Snappy work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Zendesk

    Choose and link your Zendesk service desk with HDM.

  • Connect Snappy

    Give the right to access your Snappy account.

  • Express your needs

    Let us understand precisely what components of your migration you want to adjust

  • Have your requirements estimated

    We'll investigate your application and send you with a total price and a scope of work.

  • Migrate from Zendesk to Snappy all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Snappy import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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