Zendesk to Simple IT Helpdesk
migration service

Extremely easy , no special know how or programming required. A complete Zendesk to Simple IT Helpdesk data migration instrument.

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The best Zendesk to Simple IT Helpdesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on customer info you need to migrate and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the new platform and observe the miracle happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing critical customer support details.
Easy procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to take to a new database and allow the system deal with the remainder.

Data maintenance

Your customer data comes complete , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees can see your passwords or other information.

You may be sure that with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to pick the data arrangement, when it starts, and how.

Our developers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Zendesk to Simple IT Helpdesk

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in Simple IT Helpdesk.

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Sustained connectivity between object and people

When migrating your records from Zendesk to Simple IT Helpdesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Zendesk to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Zendesk to Simple IT Helpdesk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Select and link your Zendesk support desk with HDM.

  • Give the right to access your Simple IT Helpdesk account.

  • Outline your business needs

    Let us understand precisely what components of your migration you wish to tweak

  • Get your requirements estimated

    We'll analyze your case and get back to you with a total price and a scope of work.

  • Migrate from Zendesk to Simple IT Helpdesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Simple IT Helpdesk import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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