Zendesk to ngDesk
migration service

Extremely easy, no special expertise or programming required. A complete Zendesk to ngDesk data migration software.

More details

The best Zendesk to ngDesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on customer info you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and observe the wonders happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost essential customer service details.
Automated tool

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool user friendly as possible.

Connect the help desks, pick data, click ok, and the migration is ready!

Data dependency

Your customer data migrates uniteand we mean it.

Each email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or records.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to pick the data arrangement, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to offer the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Zendesk to ngDesk

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus helping you to ensure that the data end up in the right destinations in ngDesk.

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Retained connectivity between object and people

When migrating your records from Zendesk to ngDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Zendesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Zendesk to ngDesk work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Zendesk

    Choose and connect your Zendesk support desk with HDM.

  • Grant access to your ngDesk account.

  • Detail your requirements

    Let us know what components of your migration you want to modify

  • Get your preferences estimated

    We shall investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from Zendesk to ngDesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your ngDesk import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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