96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Zendesk to Jira Service Desk
migration service

Effortless , no special expertise or programming required. A complete Zendesk to Jira Service Desk data migration instrument.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.
Complete & Precise
We've taken into account all key peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of data

Reasons to use Help Desk Migration to switch from Zendesk to Jira Service Desk

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in Jira Service Desk.

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Sustained connection between object and people

When migrating your data from Zendesk to Jira Service Desk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Zendesk to Jira Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

Learn more

How does data migration from Zendesk to Jira Service Desk work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Zendesk to Jira Service Desk.

  • Fill in the form with required credentials to permit our data migration tool to access data from your current help desk.

  • Connect Jira Service Desk

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Desk everything

    Once everything's tested, choose a quiet time with the minimal load on the support department and begin migrating from Zendesk to Jira Service Desk.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Jira Service Desk import

Our staff would be more than happy to run a custom migration in case you have specific demands.
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