Zendesk to HelpSite
migration service

Smooth, no special expertise or programming required. A complete Zendesk to HelpSite data migration tool.

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Your best tool for Zendesk to HelpSite data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just pick the records you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new solution and see the magic happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing essential customer service information.
Automated migration

Afraid that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool accessible as it can possibly be.

Attach the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior data structure maintained.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is key which is why we designed a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a couple of clicks you will be able to choose what goes where, when it goes, and how.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from Zendesk to HelpSite

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus helping you to make sure that the records end up in the right places in HelpSite.

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Retained connectivity between object and people

When migrating your data from Zendesk to HelpSite we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Zendesk to HelpSite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Zendesk to HelpSite work

  • Prepare

    Sign up and go to our migration software.

  • Pick and connect your Zendesk service desk with HDM.

  • Connect HelpSite

    Grant the right to access your HelpSite account.

  • Describe your business needs

    Let us know what aspects of your migration you would like to tweak

  • Get your needs estimated

    We'll investigate your application and send you with a cost and a scope of work.

  • Migrate from Zendesk to HelpSite all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpSite import

Our staff would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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