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Yonyx to eGain Suite
migration service

Smooth , no special expertise or programming required. A complete Yonyx to eGain Suite data migration tool.

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Your best tool for Yonyx to eGain Suite data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose what data you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and enjoy the wonders happening.
Record completion
Migrate your help desk records in full to make sure that no ticket is missing vital customer support information.
Simple and easy process

You don’t have to bother about coding or continuously control each record moved.

Just attach both platforms, pick what you want to take to a new database and let the system deal with the remainder.

Intact connections

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we created a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Guided migration

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer service, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from Yonyx to eGain Suite

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in eGain Suite.

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Maintained connection between object and people

When migrating your data from Yonyx to eGain Suite we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Yonyx to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Yonyx to eGain Suite work

  • Prepare

    Register and go to our migration wizard.

  • Opt and link your Yonyx service desk with HDM.

  • Give the right to access your eGain Suite account.

  • Explain your requirements

    Let us know what parts of your migration you wish to adjust

  • Get your preferences estimated

    We will investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from Yonyx to eGain Suite all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your eGain Suite import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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