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What is Zoho Desk: An Overview of Real Business Value

The majority of big companies that have to perform billions of operations yearly often employ a number of different tools that help them reach positive ROI. Among all these tools that they use, a help desk system is always present. These seemingly small, yet powerful tools help agents sell, solve problems, and gather valuable feedback.

One such help desk system is Zoho Desk. It is a relatively new product that has a wide range of different features. They all aim to accelerate time to market, as well as reduce workload and eliminate mundane work. There are many Zoho Desk alternatives but we suggest you start here.

What Is Zoho Desk?

While most Zoho Desk reviews focus on its features and pricing, we do it a tad differently. Instead of focusing on Zoho Desk pricing, we will cover what real business value it brings to the table. After all, it doesn’t matter how cool the UI is if its irrelevant to you and your business.

Most Zoho Desk reviews tend to ignore the fact that the creator made the tool with customer support deliver in mind. What does it mean to you? You see, all of Zoho Desk features will let you push more sales all while spending less time on mundane work such as ticket rerouting, closing tasks, etc. With Zoho Desk, you can easily automate this procedure. Additionally, you can set up a 24/7 response system that will gather orders, complaints, questions, etc.

Another vital part of the system is the Zoho Desk pricing options. You see, right from the get-go, you gain access to what we know as Advanced SLAs w/ Business Hours. What does it have to do with pricing you might ask. The answer is simple, this feature is usually locked behind a higher paywall. With this feature, you can set up service level agreements which help you combat unmet expectations, whereas business hours will give you a piece of mind knowing that no one will bother you during your time off.

Another thing most Zoho Desk reviews omit the fact that you can track Customer Happiness Ratings. This is a key component of a successful product launch or support. Knowing how your consumers view your product will not only help you improve it but will demonstrate your attention to detail which is something that is always viewed highly in the eyes of customers.

Give It a Try

If you still have no idea what is Zoho Desk, we suggest you give it a try. The company provides a free plan that is not only full of different features but has the ability to import data. If you have no idea how to do it, you can always try our tool that will import your data directly to the new system in just a few clicks. And it’s not just limited to Zoho Desk, in fact, it supports all major Zoho Desk alternatives. Finally, the best part is that you can try it for free. Sign up now and start testing!

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