Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Web+Center to SmarterTrack
migration service

Smooth , no special know how or programming required. A complete Web+Center to SmarterTrack data migration tool.

More details

Your best tool for Web+Center to SmarterTrack data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just pick customer info you need to move and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new solution and observe the magic happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket has lost critical customer service details.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool simple to use as possible.

Connect the platforms, pick data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we created a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in charge

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer support services, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Web+Center to SmarterTrack

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in SmarterTrack.

Next

Retained association between object and people

When migrating your data from Web+Center to SmarterTrack we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Web+Center to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Web+Center to SmarterTrack work

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Web+Center to SmarterTrack.

  • Connect Web+Center

    Fill out the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Connect SmarterTrack

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    Once everything's validated, choose a quiet time with the minimal load on the support team and start migrating from Web+Center to SmarterTrack.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SmarterTrack import

Our staff would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high…

The 10 Languages You Need to Support if You Sell Worldwide

For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while…

Rock Your Customer Service with Zendesk as Desk Alternative

O tempora! O mores! These words of Cicero are easily lying on the ever changing and ever growing requirements of customers to the service and…

Book a Call
cancel
%s
— %s