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Web+Center to ((OTRS)) Community Edition
migration service

Effortless , no special knowledge or programming required. A complete Web+Center to ((OTRS)) Community Edition data migration tool.

More details

Your best tool for Web+Center to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose customer info you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and observe the wonders happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost critical customer support details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we designed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In only a few buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our software took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Except producing great customer service, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Web+Center to ((OTRS)) Community Edition

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.

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Sustained relation between object and people

When migrating your data from Web+Center to ((OTRS)) Community Edition we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Web+Center to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Web+Center to ((OTRS)) Community Edition work

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Web+Center to ((OTRS)) Community Edition.

  • Connect Web+Center

    Complete the form with necessary credentials to allow our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's validated, choose a quiet time with the least load on the support team and begin migrating from Web+Center to ((OTRS)) Community Edition.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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