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Web+Center to FocalScope
migration service

Effortless , no special expertise or coding required. A complete Web+Center to FocalScope data migration instrument.

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Your best tool for Web+Center to FocalScope data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick the records you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target solution and see the miracle happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost vital customer support details.
Effortless procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just attach both platforms, choose what you need to take to a new database and let the system deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we designed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In just a few buttons to press you will be able to choose the data arrangement, when it goes, and in what order.

Our software took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Outside of producing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Web+Center to FocalScope

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in FocalScope.

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Retained connectivity between object and people

When migrating your data from Web+Center to FocalScope we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Web+Center to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Web+Center to FocalScope work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Web+Center

    Choose and link your Web+Center support desk with HDM.

  • Grant access to your FocalScope account.

  • Describe your requirements

    Let us know what elements of your migration you would like to tweak

  • Have your needs estimated

    We shall research your case and send you with a price range and a scope of tasks.

  • Migrate from Web+Center to FocalScope all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your FocalScope import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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