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Web+Center to Alcea HelpDesk
migration service

Extremely easy , no special expertise or coding required. A complete Web+Center to Alcea HelpDesk data migration software.

More details

The best Web+Center to Alcea HelpDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on customer info you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and observe the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer service information.
Effortless procedure

No need to worry about coding or continuously control each record transferred.

Just attach both platforms, pick what you need to migrate and allow the system deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we developed a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Record mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Simple & effective

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and how.

Our developers considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Web+Center to Alcea HelpDesk

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in Alcea HelpDesk.

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Maintained association between object and people

When migrating your records from Web+Center to Alcea HelpDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Web+Center to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Web+Center to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration service.

  • Opt and connect your Web+Center service desk with HDM.

  • Connect Alcea HelpDesk

    Give the right to access your Alcea HelpDesk account.

  • Outline your business needs

    Let us understand precisely what elements of your migration you want to adjust

  • Get your requirements estimated

    We will analyze your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Web+Center to Alcea HelpDesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Alcea HelpDesk import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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