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Vivocha to VI Service Desk
migration service

Trouble-free , no special knowledge or coding required. A complete Vivocha to VI Service Desk data migration tool.

More details

The best Vivocha to VI Service Desk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and observe the wonders happening.
Data completion
Move your help desk info in full to make sure that no ticket is missing vital customer support details.
Automated tool

Worried that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool interface accessible as possible.

Connect the help desks, pick records, click ok, and you’re done!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our team members can see your credentials or other information.

You may rest assured that with HDM no data breaches will take place.

Record mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we aim to propose the most effective migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Vivocha to VI Service Desk

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right destinations in VI Service Desk.

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Retained connection between object and people

When migrating your records from Vivocha to VI Service Desk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vivocha to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to VI Service Desk work

  • Get ready

    Sign-up and go to our migration service.

  • Pick and link your Vivocha support desk with HDM.

  • Connect VI Service Desk

    Give the right to access your VI Service Desk account.

  • Detail your requirements

    Let us understand precisely what components of your migration you need to adjust

  • Have your needs estimated

    We shall research your application and get back to you with a price range and a scope of tasks.

  • Migrate from Vivocha to VI Service Desk everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your VI Service Desk import

Our team would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

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