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Vivocha to Twilio Flex
migration service

Trouble-free , no special skill set or programming required. A complete Vivocha to Twilio Flex data migration instrument.

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The best Vivocha to Twilio Flex tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick the records you need to transfer and start the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and see the wonders happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing essential customer service information.
Easy process

No need to worry about coding or constantly watch each piece of info transferred.

Just attach both platforms, choose what you need to take to a new database and let the tool do the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is key which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in control

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to choose what goes where, when it goes, and how.

Our tech engineers considered user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Vivocha to Twilio Flex

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in Twilio Flex.

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Sustained connection between object and people

When migrating your records from Vivocha to Twilio Flex we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Vivocha to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to Twilio Flex work

  • Get ready

    Register and go to our migration wizard.

  • Choose and connect your Vivocha service desk with HDM.

  • Connect Twilio Flex

    Grant the right to access your Twilio Flex account.

  • Clarify your needs

    Let us know exactly what parts of your migration you wish to adjust

  • Get your preferences estimated

    We shall analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from Vivocha to Twilio Flex all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Twilio Flex import

Our team would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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