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Vivocha to Support Desk
migration service

Smooth , no special expertise or coding required. A complete Vivocha to Support Desk data migration instrument.

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Your best tool for Vivocha to Support Desk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to migrate and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and observe the miracle happening.
Record completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Link the platforms, pick data, click ok, and the migration is ready!

Data dependency

Your information comes complete and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have see your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Vivocha to Support Desk

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in Support Desk.

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Maintained association between object and people

When migrating your data from Vivocha to Support Desk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vivocha to Support Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Vivocha to Support Desk work

  • Prepare

    Sign up and go to our migration service.

  • Pick and connect your Vivocha support desk with HDM.

  • Connect Support Desk

    Give access to your Support Desk account.

  • Outline your needs

    Let us understand precisely what aspects of your migration you wish to modify

  • Have your requirements estimated

    We'll investigate your case and get back to you with a total price and a scope of work.

  • Migrate from Vivocha to Support Desk everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Support Desk import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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