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Vivocha to Sightcall
migration service

Effortless , no special skill set or coding required. A complete Vivocha to Sightcall data migration instrument.

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Your best tool for Vivocha to Sightcall data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket is missing essential customer service information.
Automated migration

Worried that you’ll need special skills to move your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Connect the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

You data is everything which is why we developed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Vivocha to Sightcall

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Sightcall.

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Retained connectivity between object and people

When migrating your data from Vivocha to Sightcall we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vivocha to Sightcall

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Vivocha to Sightcall work

  • Prepare

    Sign-up and go to our migration tool.

  • Pick and connect your Vivocha service desk with HDM.

  • Connect Sightcall

    Grant access to your Sightcall account.

  • Explain your requirements

    Let us understand precisely what aspects of your migration you wish to fine-tune

  • Have your requirements estimated

    We'll research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Vivocha to Sightcall everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Sightcall import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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