Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

Vivocha to Remedy IT Service Management
migration service

Extremely easy , no special know how or programming required. A complete Vivocha to Remedy IT Service Management data migration software.

More details

The best Vivocha to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply decide on the records you need to move and start the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the target platform and see the magic happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost critical customer service details.
Easy process

No need to worry about coding or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to take to a new database and allow the tool deal with the rest for you.

Data maintenance

Your customer data migrates unite and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have see your credentials or records.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to choose what goes where, when it goes, and in what order.

Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Vivocha to Remedy IT Service Management

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Remedy IT Service Management.

Next

Sustained connectivity between object and people

When migrating your records from Vivocha to Remedy IT Service Management we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Vivocha to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to Remedy IT Service Management work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect Vivocha

    Choose and connect your Vivocha support desk with HDM.

  • Connect Remedy IT Service Management

    Grant access to your Remedy IT Service Management account.

  • Clarify your requirements

    Let us know exactly what components of your migration you need to adjust

  • Get your preferences estimated

    We shall analyze your case and get back to you with a price range and a scope of work.

  • Migrate from Vivocha to Remedy IT Service Management all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Remedy IT Service Management import

Our team would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

An Introduction to Cloud to Cloud Migration

Every time someone mentions the words “cloud data migration” we just can’t help but think about a company that is currently moving all their stuff…

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided…

Book a Call
cancel
%s
— %s