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Vivocha to Pega Customer Service
migration service

Trouble-free , no special expertise or coding required. A complete Vivocha to Pega Customer Service data migration instrument.

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The best Vivocha to Pega Customer Service tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick what data you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and enjoy the wonders happening.
Data completion
Migrate your help desk data in full to make certain that no ticket is missing critical customer support details.
Automated tool

Afraid that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Link the platforms, pick data, click ok, and the migration is ready!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our employees can see your credentials or other information.

You can be sure that with HDM no data breaches are possible.

You’re in control

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a couple of clicks you will be able to select what goes where, when it starts, and in what order.

Our developers took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we work to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Vivocha to Pega Customer Service

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in Pega Customer Service.

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When migrating your records from Vivocha to Pega Customer Service we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vivocha to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to Pega Customer Service work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and link your Vivocha support desk with HDM.

  • Connect Pega Customer Service

    Give access to your Pega Customer Service account.

  • Outline your needs

    Let us know exactly what elements of your migration you wish to fine-tune

  • Get your needs estimated

    We'll research your application and send you with a total price and a scope of tasks.

  • Migrate from Vivocha to Pega Customer Service all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Pega Customer Service import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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