Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

Vivocha to ((OTRS)) Community Edition
migration service

Extremely easy , no special know how or coding required. A complete Vivocha to ((OTRS)) Community Edition data migration software.

More details

The best Vivocha to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose the records you need to migrate and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and see the miracle happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer service details.
Automated tool

Scared that you’ll need special skills to migrate your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Attach the help desks, choose records, click ok, and you’re done!

Data maintenance

Your information comes unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our staff members have see your credentials or other information.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to choose what goes where, when it starts, and in what order.

Our software took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to offer the best possible migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Vivocha to ((OTRS)) Community Edition

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right destinations in ((OTRS)) Community Edition.

Next

When migrating your records from Vivocha to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Vivocha to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to ((OTRS)) Community Edition work

  • Get ready

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Vivocha to ((OTRS)) Community Edition.

  • Connect Vivocha

    Fill in the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's validated, choose a quiet time with the minimal load on the support staff and begin migrating from Vivocha to ((OTRS)) Community Edition.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a personalized migration in case you have specific needs.
Get a price estimation

Blog Articles You Might Find Useful

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

Is Open Source Help Desk Right for Your Business?

One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…

Helpdesk with Chat: Easy Way to Better Customer Service

What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response…

Book a Call
cancel
%s
— %s