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Vivocha to Oracle Service Cloud
migration service

Trouble-free , no special know how or programming required. A complete Vivocha to Oracle Service Cloud data migration tool.

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The best Vivocha to Oracle Service Cloud tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just pick the records you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new solution and see the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost essential customer support information.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface user friendly as possible.

Link the help desks, pick records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

Information is key which is why we designed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In only a few clicks you will be able to choose the data arrangement, when it starts, and in what order.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Vivocha to Oracle Service Cloud

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in Oracle Service Cloud.

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Retained connection between object and people

When migrating your records from Vivocha to Oracle Service Cloud we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vivocha to Oracle Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to Oracle Service Cloud work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Vivocha to Oracle Service Cloud.

  • Fill in the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Oracle Service Cloud everything

    Once everything's validated, choose a quiet time with the least load on the support staff and start migrating from Vivocha to Oracle Service Cloud.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Oracle Service Cloud import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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