Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

Vivocha to mhelpdesk
migration service

Trouble-free , no special skill set or coding required. A complete Vivocha to mhelpdesk data migration software.

More details

The best Vivocha to mhelpdesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose what data you need to move and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the target system and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing critical customer support information.
Easy process

You don’t have to bother about coding or continuously control each record transferred.

Just link both platforms, pick what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

You data is everything which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, worry not. Useful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Vivocha to mhelpdesk

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in mhelpdesk.

Next

Sustained connectivity between object and people

When migrating your records from Vivocha to mhelpdesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Vivocha to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to mhelpdesk work

  • Get ready

    Sign up and go to our migration tool.

  • Choose and link your Vivocha service desk with HDM.

  • Connect mhelpdesk

    Grant the right to access your mhelpdesk account.

  • Describe your needs

    Let us understand precisely what elements of your migration you want to modify

  • Have your requirements estimated

    We will investigate your application and get back to you with a price range and a scope of work.

  • Migrate from Vivocha to mhelpdesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your mhelpdesk import

Our team would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2021

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at…

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

Rock Your Customer Service with Zendesk as Desk Alternative

O tempora! O mores! These words of Cicero are easily lying on the ever changing and ever growing requirements of customers to the service and…

Book a Call
cancel
%s
— %s