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Vivocha to Magento HelpDesk Ultimate
migration service

Trouble-free , no special skill set or coding required. A complete Vivocha to Magento HelpDesk Ultimate data migration instrument.

More details

The best Vivocha to Magento HelpDesk Ultimate tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick customer info you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the target solution and observe the miracle happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost essential customer service details.
Effortless procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just attach your source and target, pick what you need to migrate and allow the system do the remainder.

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your credentials or other information.

You may be certain with HDM no data breaches will take place.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to pick what goes where, when it starts, and how.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we work to offer the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Vivocha to Magento HelpDesk Ultimate

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right destinations in Magento HelpDesk Ultimate.

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Sustained association between object and people

When migrating your records from Vivocha to Magento HelpDesk Ultimate we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Vivocha to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to Magento HelpDesk Ultimate work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Vivocha to Magento HelpDesk Ultimate.

  • Connect Vivocha

    Fill in the form with required credentials to allow our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate everything

    When everything's tested, choose a quiet time with the minimal load on the support team and start migrating from Vivocha to Magento HelpDesk Ultimate.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Magento HelpDesk Ultimate import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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