Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

Vivocha to LiveAgent
migration serviceHelp Desk Migration partner of LiveAgent

Extremely easy , no special skill set or programming required. A complete Vivocha to LiveAgent data migration tool.

More details

The best Vivocha to LiveAgent tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose the records you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just select what data will go to the target system and see the wonders happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing essential customer service details.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just attach both platforms, tick what you want to take to a new database and allow the system deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is everything which is why we designed a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and insightful on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer support services, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Vivocha to LiveAgent

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in LiveAgent.

Next

When migrating your records from Vivocha to LiveAgent we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Vivocha to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to LiveAgent work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Vivocha to LiveAgent.

  • Connect Vivocha

    Complete the form with required credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect LiveAgent

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to LiveAgent all data

    Once everything's tested, choose a quiet time with the least load on the support department and start migrating from Vivocha to LiveAgent.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your LiveAgent import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

Blog Articles You Might Find Useful

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution.…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Book a Call
cancel
%s
— %s