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Vivocha to HEAT software
migration service

Extremely easy , no special know how or coding required. A complete Vivocha to HEAT software data migration tool.

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The best Vivocha to HEAT software tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on what data you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and enjoy the magic happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer support details.
Easy procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just link both platforms, tick what you need to migrate and let the system deal with the remainder.

From sender information to phone number connection, all you records will keep their initial data structure untouched.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive where you left it.

Security is paramount

You data is key which is why we created a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to select the data arrangement, when it goes, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Vivocha to HEAT software

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in HEAT software.

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Retained relation between object and people

When migrating your records from Vivocha to HEAT software we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Vivocha to HEAT software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to HEAT software work

  • Get ready

    Register and go to our migration service.

  • Connect Vivocha

    Opt and link your Vivocha support desk with HDM.

  • Grant the right to access your HEAT software account.

  • Clarify your requirements

    Let us know exactly what parts of your migration you want to modify

  • Get your preferences estimated

    We will research your application and send you with a the overall cost and a scope of work.

  • Migrate from Vivocha to HEAT software everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your HEAT software import

Our team would be more than happy to perform a customized migration if you have special demands.
Get a price estimation

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