Vivocha to eGain Suite
migration service
Extremely easy , no special knowledge or coding required. A complete Vivocha to eGain Suite data migration tool.
Vivocha to eGain Suite
The best Vivocha to eGain Suite tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip the system analysis and tool development processes. Simply pick customer info you need to migrate and start the transition right away.Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and observe the miracle happening.Data completion
Move your help desk records in full to make sure that no ticket is missing critical customer support details.Simple and easy process
No need to worry about coding or constantly watch each piece of info moved.
Just link both platforms, pick what you want to take to a new database and allow the tool do the rest for you.
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.
You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive how you left it.
Data safety is paramount
Information is everything which is why we developed a system that will keep your customer records safe and sound.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
You control the process
Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.
Guided migration
If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Great service first
Outside of providing great customer service, we always want to improve our customer service.
As a company, we want you to experience best possible service, which is why we are always putting so much effort to increase the core experience.
Why you should use Help Desk Migration to switch from Vivocha to eGain Suite
Strong privacy of your information
The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in eGain Suite.Next
Retained association between object and people
When migrating your records from Vivocha to eGain Suite we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Vivocha to eGain Suite
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Vivocha to eGain Suite work
Get ready
Register and go to our migration service.
Link Vivocha
Opt and link your Vivocha support desk with HDM.
Link eGain Suite
Grant the right to access your eGain Suite account.
Clarify your needs
Let us know exactly what components of your migration you want to tweak
Have your requirements estimated
We'll research your case and send you with a price and a scope of tasks.
Migrate from Vivocha to eGain Suite everything
Migrate all your customer support information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a pro run your eGain Suite import
Our team would be more than happy to run a custom migration in case you have special requirements.
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