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Vivocha to CustomerFirst
migration service

Smooth , no special skill set or programming required. A complete Vivocha to CustomerFirst data migration tool.

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Your best tool for Vivocha to CustomerFirst data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just pick what data you need to move and set off with the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the new solution and enjoy the magic happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Connect the help desks, choose data, click ok, and you’re done!

Data maintenance

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members have see your passwords or other information.

You may be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we aim to propose the best possible migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Vivocha to CustomerFirst

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in CustomerFirst.

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Retained connection between object and people

When migrating your data from Vivocha to CustomerFirst we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vivocha to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Vivocha to CustomerFirst work

  • Prepare

    Sign up and go to our migration software.

  • Pick and connect your Vivocha support desk with HDM.

  • Give the right to access your CustomerFirst account.

  • Explain your requirements

    Let us know exactly what parts of your migration you wish to tweak

  • Have your needs estimated

    We will analyze your application and send you with a cost and a scope of work.

  • Migrate from Vivocha to CustomerFirst everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CustomerFirst import

Our staff would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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