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Vivocha to ConnectWise
migration service

Trouble-free , no special know how or coding required. A complete Vivocha to ConnectWise data migration tool.

More details

The best Vivocha to ConnectWise tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target platform and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer service information.
Easy process

You don’t have to bother about scripting or continuously control each record moved.

Just attach both platforms, choose what you want to take to a new database and let the Migration Wizard do the remainder.

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is everything which is why we designed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Vivocha to ConnectWise

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in ConnectWise.

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Retained association between object and people

When migrating your records from Vivocha to ConnectWise we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Vivocha to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Vivocha to ConnectWise work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Vivocha to ConnectWise.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ConnectWise everything

    When everything's tested, determine a quiet time with the least load on the support department and begin migrating from Vivocha to ConnectWise.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ConnectWise import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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