96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Vision Helpdesk to Relay
migration service

Effortless , no special knowledge or coding required. A complete Vision Helpdesk to Relay data migration instrument.

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Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've taken into account all key peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of data

Reasons to use Help Desk Migration to switch from Vision Helpdesk to Relay

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in Relay.

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Sustained connectivity between object and people

When migrating your data from Vision Helpdesk to Relay we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Vision Helpdesk to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Vision Helpdesk to Relay work

  • Prepare

    Register and go to our migration tool.

  • Pick and link your Vision Helpdesk service desk with HDM.

  • Connect Relay

    Give access to your Relay account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you wish to tweak

  • Get your requirements estimated

    We will analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Vision Helpdesk to Relay all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Relay import

Our staff would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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Help Desk Migration service


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