96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Vision Helpdesk to OTRS
migration service

Smooth , no special expertise or coding required. A complete Vision Helpdesk to OTRS data migration instrument.

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Secure and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've tackled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of data

Reasons to use Help Desk Migration to switch from Vision Helpdesk to OTRS

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in OTRS.

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Maintained connectivity between object and people

When migrating your data from Vision Helpdesk to OTRS we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Vision Helpdesk to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Vision Helpdesk to OTRS work

  • Prepare

    Sign-up and go to our migration tool.

  • Pick and link your Vision Helpdesk service desk with HDM.

  • Connect OTRS

    Give access to your OTRS account.

  • Outline your needs

    Let us know what aspects of your migration you want to fine-tune

  • Have your requirements estimated

    We will research your case and send you with a price and a scope of tasks.

  • Migrate from Vision Helpdesk to OTRS everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your OTRS import

Our staff would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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Help Desk Migration service


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