Vision Helpdesk to ((OTRS)) Community Edition
migration service
Smooth , no special expertise or coding required. A complete Vision Helpdesk to ((OTRS)) Community Edition data migration instrument.
Vision Helpdesk to ((OTRS)) Community Edition
Your best tool for Vision Helpdesk to ((OTRS)) Community Edition data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Just pick what data you need to transfer and set off with the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and enjoy the wonders happening.Record completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer support information.Simple and easy procedure
You don’t have to bother about scripting or constantly watch each piece of info moved.
Just link your source and target, tick what you need to migrate and let the system deal with the remainder.
Data dependency
Your information comes complete , you can take our word.
Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.
Data protected
Your information is behind impenetrable walls. Not even all our employees can access to your credentials or other information.
You can be sure that with HDM no hacker attacks will take place.
You control the process
Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.
Simple & effective
In just a couple of clicks you will be able to select what goes where, when it starts, and in what order.
Our developers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.
Customer priority
As a migration service provider, we work to deliver the most effective migration tool. However, our priority is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to switch from Vision Helpdesk to ((OTRS)) Community Edition
Strong security of your records
The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in ((OTRS)) Community Edition.Next
Maintained connectivity between object and people
When migrating your data from Vision Helpdesk to ((OTRS)) Community Edition we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Vision Helpdesk to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Vision Helpdesk to ((OTRS)) Community Edition work
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Prepare
Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Vision Helpdesk to ((OTRS)) Community Edition.
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Link Vision Helpdesk
Complete the form with required credentials to make it possible for our data migration tool to access records from your current help desk.
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Link ((OTRS)) Community Edition
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Select objects
Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs
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Migrate small amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition all data
When everything's validated, determine a quiet time with the minimal load on the support department and begin migrating from Vision Helpdesk to ((OTRS)) Community Edition.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your ((OTRS)) Community Edition import
Our staff would be more than happy to run a custom migration in case you have special requirements.
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