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Vision Helpdesk to ((OTRS)) Community Edition
migration service

Smooth , no special expertise or coding required. A complete Vision Helpdesk to ((OTRS)) Community Edition data migration instrument.

More details

Your best tool for Vision Helpdesk to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just pick what data you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and enjoy the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just link your source and target, tick what you need to migrate and let the system deal with the remainder.

Data dependency

Your information comes complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our employees can access to your credentials or other information.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks you will be able to select what goes where, when it starts, and in what order.

Our developers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we work to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Vision Helpdesk to ((OTRS)) Community Edition

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in ((OTRS)) Community Edition.

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Maintained connectivity between object and people

When migrating your data from Vision Helpdesk to ((OTRS)) Community Edition we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Vision Helpdesk to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Vision Helpdesk to ((OTRS)) Community Edition work

  • Prepare

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Vision Helpdesk to ((OTRS)) Community Edition.

  • Complete the form with required credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    When everything's validated, determine a quiet time with the minimal load on the support department and begin migrating from Vision Helpdesk to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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