VI Service Desk to SmarterTrack
migration service

Extremely easy , no special expertise or programming required. A complete VI Service Desk to SmarterTrack data migration instrument.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to begin the the migration.
Optimal & Precise
We've handled all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to switch from VI Service Desk to SmarterTrack

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in SmarterTrack.

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When migrating your records from VI Service Desk to SmarterTrack we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from VI Service Desk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from VI Service Desk to SmarterTrack work

  • Get ready

    Register and go to our migration software.

  • Opt and connect your VI Service Desk support desk with HDM.

  • Grant access to your SmarterTrack account.

  • Describe your business needs

    Let us know what aspects of your migration you need to tweak

  • Get your preferences estimated

    We will analyze your case and get back to you with a total price and a scope of work.

  • Migrate from VI Service Desk to SmarterTrack all data

    Move all your customer support records in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation
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