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VI Service Desk to Microsoft Dynamics
migration service

Effortless , no special expertise or programming required. A complete VI Service Desk to Microsoft Dynamics data migration software.

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Your best tool for VI Service Desk to Microsoft Dynamics data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and code development processes. Just pick what data you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new solution and enjoy the wonders happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost essential customer support information.
Easy process

No need to worry about coding or constantly watch each record moved.

Just link both platforms, choose what you need to take to a new database and allow the tool do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is everything which is why we developed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Simple & effective

In only a few clicks you will be able to select the data arrangement, when it starts, and how.

Our tech engineers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from VI Service Desk to Microsoft Dynamics

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right places in Microsoft Dynamics.

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When migrating your data from VI Service Desk to Microsoft Dynamics we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from VI Service Desk to Microsoft Dynamics

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from VI Service Desk to Microsoft Dynamics work

  • Prepare

    Sign-up and go to our migration software.

  • Connect VI Service Desk

    Pick and link your VI Service Desk service desk with HDM.

  • Give the right to access your Microsoft Dynamics account.

  • Explain your requirements

    Let us understand precisely what components of your migration you need to tweak

  • Have your requirements estimated

    We will research your case and send you with a total price and a scope of tasks.

  • Migrate from VI Service Desk to Microsoft Dynamics everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Microsoft Dynamics import

Our staff would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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