96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

VCC Live import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

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Safe and Secure
Your passwords as well as records are safe with us and will be used for import only.
Quick & Furious
It will take you no longer than 20 minutes to set up the import to VCC Live and run the test data transfer.
All Data Import
HDM is capable of importing all major record types and fields you need, precisely where you want them to be.

Why import data to VCC Live using Help Desk Migration?

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Optional and powerful field mapping

Only Help Desk Migration allows you to automatically transfer custom fields, as well as map their destination.

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Preserved relations between objects and people

All tickets will be imported to VCC Live with their respective agents, contacts, and attachments, as a result, saving the record of customers' requests.

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Objects you may import to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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Import data to VCC Live in 6 easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your source support desk with HDM.

  • Give access to your VCC Live account.

  • Outline your needs

    Let us know what components of your migration you need to modify

  • Get your preferences estimated

    We will research your application and get back to you with a price range and a scope of tasks.

  • Import to VCC Live everything

    Transfer all your customer service information in a single push.

We keep your data safe

We take security very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure your data is protected.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the customers

VCC Live import in a few clicks

Automatically. Securely. Quickly

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