VCC Live import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

More details

VCC Live import tool you’ve been looking for

Your platform import troubles are behind you now. Complete migration from platform to platform with HDM fast and effortless.
Save time & money
Lower process cost, a quick migration to the new system, and no need to design the migration script. All with HDM.
Smooth process
Just prepare your information for migration ahead of time and begin moving your records. It’s not necessary to fiddle with anything.
Vital data aside
Whether it is for compliance reasons, or convenience, migrate your historical data to the target platform to keep the track of customers easier.
Automated process

A bare minimum is required from you. We already wrote the script.

All you have to do is configure your platform import preferences and you’re ready to start.

Connection integrity

All your emails will move with the correct structure. Together with its smallest details, all data will be untouched.

The same goes for the help desk and CSV data. As a result, you get useable information.

Your info is secure

When you grant your credentials to our system, you can rest assured.

Only authorized employees directly connected to the data transfer will be able to access to your profile info.

All incoming and outcoming information is shielded by the state of the encryption systems from any electronic attacks.

Place your information

It’s not required to conduct considerable amount of data audits to begin your data import.

You can do all of this by using our data mapping system. Choose what you want to transfer and say where it goes just by clicking available checkboxes.

Robust but transparent

You don’t need to understand the platform peculiarities to use it to its full.

Useful on-screen hints will help you in moving your records quickly and effectively. As a result, you can move data just about anywhere you like.

Outstanding support

Our main goal is to make our service as pleasant to you as as feasible, as evident by G2. We always aim for high-level service and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.


Why import data to VCC Live using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration allows you to automatically transfer custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to VCC Live with their respective agents, contacts, and attachments, as a result, saving the record of customers' requests.

Next

Relations illustration

Objects you may import to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to VCC Live in 6 easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your source support desk with HDM.

  • Give access to your VCC Live account.

  • Outline your needs

    Let us know what components of your migration you need to modify

  • Get your preferences estimated

    We will research your application and get back to you with a price range and a scope of tasks.

  • Import to VCC Live everything

    Transfer all your customer service information in a single push.

We keep your data safe

We take security very seriously and have established a comprehensive set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

VCC Live import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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